Paulina
Customer Support Representative
$2,000–$2,499
About
Production Operations & Merchandise Management Professional | 4+ Years Leading Product Development, Supplier Coordination, and Cross-Functional Execution
Industry Experience
Marketing Agency
Hospitals & Clinics
Retail – Health & Personal Care Products
Software Experience
Candidate Information
English Level
Professional Fluency (B2/C1)
Roles Qualified For
Work Experience
Operations Director
04/2025 - Presenthttps://www.ihgshop.com/
Mexico
Director of Production Operations:
• Oversee day-to-day production operations, including client communication, supplier coordination, quoting, purchase orders, and logistics
• Ensure product quality, timely delivery, and accurate documentation through organized systems and ongoing follow-ups
• Maintain expense tracking to ensure financial accuracy and alignment with bank records
• Collaborate closely with clients and designers to bring creative visions to life, from concept to final product
• Handle customs processes and international logistics with diligence and deadline awareness
Operations Coordinator
03/2024 - 05/2025https://www.ihgshop.com/
Mexico
Merchandise Coordinator | Multifunctional Specialist:
• Inventory Management: Efficiently track and manage shipments using Excel, ensuring timely and accurate delivery of products to our clients.
• Procurement and Order Processing: Create detailed purchase orders for suppliers and generate precise quotes for our customers, maintaining a high level of accuracy and customer satisfaction.
• Order Monitoring: Keep a close eye on all ongoing orders, ensuring smooth progress and resolving any issues promptly.
• Website Maintenance: Regularly update product information on our website to reflect the latest offerings.
• Creative Development: Conceive and develop innovative ideas for new clothing lines, blending market trends with unique creative insights to drive product appeal and sales.
Marketing Coordinator
06/2023 - 06/2024http://www.ilaniresort.com
United States
Marketing Intern:
During my internship I have been working on creating and editing different files to print as posters, wristbands, badges, credentials and sponsor tickets as well as digital files for social media using adobe illustrator and indesign.
I also work during different events answering our guests questions and offering top customer service.
Licenses, Certifications & Awards
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