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Paulina

Top Rated

Customer Support Representative

Mexico🇲🇽

$2,000–$2,499

About

Production Operations & Merchandise Management Professional | 4+ Years Leading Product Development, Supplier Coordination, and Cross-Functional Execution

Industry Experience

Marketing Agency

Hospitals & Clinics

Retail – Health & Personal Care Products

Candidate Information

English Level

Professional Fluency (B2/C1)

Roles Qualified For

Customer Support Representative
Marketing Coordinator
Operations Coordinator

Work Experience

Operations Director

04/2025 - Present

https://www.ihgshop.com/

Mexico

Director of Production Operations:

• Oversee day-to-day production operations, including client communication, supplier coordination, quoting, purchase orders, and logistics

• Ensure product quality, timely delivery, and accurate documentation through organized systems and ongoing follow-ups

• Maintain expense tracking to ensure financial accuracy and alignment with bank records

• Collaborate closely with clients and designers to bring creative visions to life, from concept to final product

• Handle customs processes and international logistics with diligence and deadline awareness

Operations Coordinator

03/2024 - 05/2025

https://www.ihgshop.com/

Mexico

Merchandise Coordinator | Multifunctional Specialist:

• Inventory Management: Efficiently track and manage shipments using Excel, ensuring timely and accurate delivery of products to our clients.

• Procurement and Order Processing: Create detailed purchase orders for suppliers and generate precise quotes for our customers, maintaining a high level of accuracy and customer satisfaction.

• Order Monitoring: Keep a close eye on all ongoing orders, ensuring smooth progress and resolving any issues promptly.

• Website Maintenance: Regularly update product information on our website to reflect the latest offerings.

• Creative Development: Conceive and develop innovative ideas for new clothing lines, blending market trends with unique creative insights to drive product appeal and sales.

Marketing Coordinator

06/2023 - 06/2024

http://www.ilaniresort.com

United States

Marketing Intern:

During my internship I have been working on creating and editing different files to print as posters, wristbands, badges, credentials and sponsor tickets as well as digital files for social media using adobe illustrator and indesign.

I also work during different events answering our guests questions and offering top customer service.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

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