Paulina

Key Responsibilities & Achievements:

-Executive Support & Communication: Acted as the right hand to the CEO by managing 100+ weekly emails, prioritizing critical tasks, and reducing response time by 30%, ensuring seamless workflow.

-Meeting Coordination & Scheduling: Organized 50+ monthly meetings with internal and external stakeholders, optimizing calendar management and reducing scheduling conflicts by 25%.

-Project Timeline Management: Tracked 15+ concurrent projects with detailed calendars, ensuring 95% on-time delivery of milestones and deadlines.

-Client Relationship Management: Served as the main client contact for 10+ key accounts, improving satisfaction scores by 20% through clear communication and proactive updates.

-Cross-Functional Collaboration: Led weekly stand-ups with teams across 5+ departments, resolving bottlenecks and accelerating project timelines by 15%.

-Content Development & Optimization: Created 50+ monthly posts/campaigns, increasing social media engagement by 40% and email open rates by 25%.

Performance Highlights:

*Achieved 80%+ stakeholder satisfaction in project coordination.

- Served as the key liaison between carriers, dispatchers, and accounting, ensuring 100% compliance with document submission (e.g., BOLs, proof of delivery) for on-time payment processing.

- Reduced invoice processing delays by 30% by managing the digital tracking system for missing/incorrect documents, improving carrier payment timelines.

- Cut carrier inquiries regarding payment status by 40% through proactive communication and weekly updates, enhancing partner relationships.

- Maintained a 98% on-time submission rate of carrier paperwork by enforcing clear deadlines and follow-up protocols, minimizing billing disputes.

Processed payroll for multiple clients across the United States, ensuring 100% accuracy and on-time delivery of employee wages, salaries, deductions, and tax withholdings. Consistently met strict deadlines while adhering to federal, state, and local payroll regulations, minimizing compliance risks.

Key Achievements:

- Maintained a 99.8% accuracy rate in payroll processing, reducing discrepancies and employee inquiries by 20%.

- Successfully managed payroll for 12 clients, ensuring seamless and error-free transactions.

- Resolved payroll discrepancies within 24-48 hours, improving employee satisfaction and trust.

By leveraging strong attention to detail and in-depth knowledge of payroll systems, I ensured compliance and operational excellence, contributing to client retention and positive feedback.

- Visa Application Support: Advised and assisted students in preparing and submitting visa applications for studying abroad, ensuring compliance with embassy requirements. - - Maintained a 70%+ approval rate by meticulously reviewing documents and providing timely guidance.

- Stakeholder Coordination: Liaised with international institutions, embassies, and government agencies to clarify visa processes, resolve ambiguities, and expedite cases, reducing processing delays by 20%.

- Customer Service: Addressed student and parent inquiries, complaints, and concerns with a solution-oriented approach, achieving a 90% satisfaction rate in post-service feedback.

- Logistics Management: Organized airport pickups, temporary accommodations, and orientation support for students arriving abroad, ensuring seamless transitions and 100% on-time coordination.

Key Results: Delivered exceptional end-to-end logistical support, optimizing visa approval timelines and enhancing student preparedness for overseas study.

Recognized for improving operational efficiency through proactive communication and problem-solving.

- Provided comprehensive support to international students, ensuring a seamless transition to their new academic and cultural environment.

Key duties included:

- Airport pickup coordination, ensuring timely arrivals and warm welcomes for incoming students.

- City orientation, guiding students through essential locations (transportation, banking, shopping, and campus facilities) to help them acclimate quickly.

- Ongoing assistance, addressing concerns related to housing, local customs, and academic integration.

Performance & Results:

- Achieved a 100% satisfaction rate from assisted students, with consistent praise for clear communication and attentive support.

- Reduced student anxiety during relocation by providing pre-arrival checklists and personalized welcome packages.