Paz

Product Manager at a technology services company, managing technology processes and coordinating cross-functional teams to ensure successful and timely project delivery. In this role, I supported the improvement of internal workflows, helping the team streamline how information moved between product, design, and engineering. I regularly collaborated with stakeholders to clarify requirements, monitor project progress, and solve blockers that could impact delivery timelines. During my time in this position, I also helped lead initiatives for one of the largest transportation companies in Chile, contributing to the modernization of their operations and supporting the adoption of more efficient digital processes across different departments.

Account Manager responsible for large client accounts undergoing cloud adoption and migration projects, ensuring alignment between business goals and AWS technical teams. I supported clients throughout their entire cloud journey, from the initial assessment to planning and execution stages, coordinating closely with architects and engineers to guarantee that deliverables met established standards and expectations. My role included managing communication between all parties, overseeing project timelines, and ensuring that clients received clear guidance regarding cost optimization, modernization, and best practices. I worked with both private companies and government-related organizations, helping them build secure and scalable cloud environments from scratch—an effort that contributed to accelerating their digital transformation and improving the quality of their internal services.

Legal Receptionist & Intake Support Specialist at a law firm focused on Family Law and Estate Planning matters, handling client intake, communication, scheduling, and case documentation. In this position, I was responsible for conducting structured intake interviews, gathering essential case details, and ensuring that attorneys received the information needed to evaluate and prioritize cases. I also supported day-to-day administrative operations, coordinated communication between clients and legal staff, and maintained accurate digital records following firm policies. During this time, I contributed to improving the firm’s intake workflow by helping streamline the process to meet performance targets, which allowed the team to qualify cases more efficiently and provide a smoother experience for potential clients.

Sales Advisor at one of the busiest and most visited retail stores in Chile, providing high-quality customer service and supporting a smooth and positive shopping experience. My responsibilities included assisting customers on the floor, maintaining store presentation, restocking products, and ensuring that merchandising standards were consistently met. I worked in a fast-paced environment, helping clients find the right items, offering styling suggestions when needed, and answering questions about product features or availability. One of my key contributions was guiding customers through the full “Red Thread” experience—which meant capturing their interest visually, offering helpful and friendly support, and ensuring that they left satisfied with their purchase. This approach helped increase conversions and reinforced a strong service-oriented culture within the store.