Peter

As a Customer Service Representative at CCI Global, I was responsible for providing exceptional support to customers across a number of companies. I gained extensive experience in a fast-paced, high-volume call center environment, handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction. My role involved mastering various product knowledge bases, e-commerce and communication platforms to deliver consistent and effective service, contributing to the overall success of multiple client campaigns under the CCI Global umbrella.

As a Customer Service Representative in CCI, I got to work for GrubHub, a food delivery company, where I was responsible for providing exceptional support to customers, restaurants, and drivers. I adeptly managed inquiries and resolved issues related to orders, delivery times, and account information through various channels, including phone and live chat, maintaining a great CSAT and QA score of 96% and 93% respectively throughout my tenure. My role required me to be proficient in problem-solving and communication, ensuring a positive experience for all parties involved and contributing to the smooth operation of the food delivery platform.

Under CCI, I also got to work as a Customer Service Representative for Solera which was an automotive company where I served as the primary point of contact for clients, addressing inquiries and resolving issues related to automotive software and hardware solutions. I was responsible for providing comprehensive support, troubleshooting technical problems, and guiding customers through automotive features and appointments to ensure their success, gaining a 15% improvement rate on customer success all while maintaining a 97% CSAT score and 90% QA score. My role involved a deep understanding of the Solera platform, handling car recalls for clients, handling automobile service appointments for clients, managing car sales and overall and a commitment to delivering exceptional service to maintain high levels of customer satisfaction and retention.