Prisca

At Node, I worked as a Sales Development Representative. My role was to book demos and build a pipeline for a SaaS product. I handled outbound prospecting through cold calls, emails, and LinkedIn outreach. Within my first 60 days, I generated a $24,000 qualified pipeline. I also streamlined the MQL-to-SQL handoff in HubSpot, which cut lead transfer time by 60%. This role sharpened my ability to balance high call volumes with quality conversations, making sure prospects weren’t just contacted but actually engaged.

At RemoteReps, I worked on outbound B2B lead generation and appointment setting. I handled high-volume cold calling and CRM management, making sure leads were qualified before handing them to closers. I stood out for using creative approaches on calls, like confirming emails live with prospects while booking meetings, which reduced drop-offs and ensured smoother follow-ups. I was consistently praised for being proactive and for turning difficult calls into real opportunities.

At SmartSetter, I worked on outbound prospecting, lead generation, and appointment setting for Real estate clients. I used tools like Apollo, LinkedIn Sales Navigator, HubSpot, and Google Sheets to build and manage targeted lead lists. My role involved cold calling, email outreach, and qualifying prospects before passing them to the sales team. I also tracked activity and results inside the CRM to keep everything organized. What stood out for me here was learning how to blend tech with persistence, making the most of data while keeping conversations simple and human.

Brickwall was a B2B real estate company where I managed the full lead generation process end to end. I built lead lists from scratch, starting with Zillow to source properties, then qualified them on AirDNA. After that, I used Apollo to pull contact data, and when data was missing, I used skip tracing tools to fill the gaps. Once the list was complete, I cold-called realtors and property owners directly, pitched the offers, and set appointments for the acquisitions team. On average, I booked around 10 qualified appointments per week. What I loved here was how proactive I had to be finding opportunities where others would have stopped at “no data found.”

• Handled 60+ daily customer inquiries through email, chat, and calls, maintaining a 95% satisfaction rating.

• Resolved user issues related to account setup, billing, and feature navigation within first contact on most tickets.

• Collaborated with product and tech teams to escalate and troubleshoot platform bugs, reducing repeat tickets by 25%.

• Guided new clients through the onboarding process, ensuring full platform adoption within the first week of signup.

• Created personalized walkthroughs and support materials that improved client retention by 30%.

• Monitored customer feedback and usage trends, flagging potential churn risks early and maintaining a 90% retention rate.

• Used Clay for lead sourcing and enrichment, pulling verified contact data from LinkedIn, Crunchbase, and Google Maps to build targeted prospect lists.

• Automated data cleanup and syncing with HubSpot and Apollo, saving hours of manual work weekly.

• Applied advanced filtering in Clay to segment leads by industry, company size, and buyer intent.

• Collaborated with marketing and growth teams to create outreach lists that improved reply rates by 30%.

• Leveraged Clay insights to personalize messaging for founders, marketing heads, and operations managers across B2B and SaaS startups.