Rafael

Jarvis is the global leader in recruitment for eCommerce professionals. At Jarvis, we focus on supporting our clients’ journey to achieving superior performance by providing effective talent attraction, acquisition, and engagement. As a team, we strive to get the right people in the right seats at the right time.

Served as the primary liaison for a portfolio of eCommerce and digital marketing

clients, ensuring continuous engagement, satisfaction, and alignment with

recruitment goals.

Built trusted advisory relationships with clients by understanding their strategic

objectives and delivering tailored talent solutions.

Conducted regular check-ins and feedback sessions to strengthen long-term

partnerships and optimize candidate fit.

Collaborated cross-functionally with marketing and product teams to ensure a

client-centric service experience.

Leveraged KPIs and CRM tools to track client interactions, feedback, and

retention metrics.

Coach and support the Business Development team through the whole Sales process hand to hand with the BDM

Negotiate client agreements/contracts by phone following ASAP’s established parameters and guidelines when BDM is not available

Support the BDM and Sales Team with the permanent tracking of Open Positions in Top Priority and ensure the quality of processes with Account Managers

Support the BDM to collect best practices and share them with CAMs to improve team performance

Develop new strategies to generate better and more leads for the Business Development Team

Support with the Analysis of Data Collection of the team in order to track performance and make improvements

Achievements:

Being the top performer in revenue generated for 6 quarters in a row.

QSI is an Orlando, Florida USA-based company that has been providing ISO 9001 related certification and training services for the past 25 years. My main responsabilities were:

1. Develop strategies for marketing the QSI Academy courses

2. Keep the QSI Academy Public Course Calendar updated

3. Track the logistics related to the Instructors

4. Contact potential clients and prepare Training Proposals

5. Develop training contracts

6. Process requests for purchases and other expenses

7. Support and promote expansion strategies for training services

8. Support and promote the marketing department in the strategies of dissemination of the services offered by the company for the area of Training

9. Execute marketing strategies through direct contact with customers and allies.

10. Participated in the ANSI accreditation process of the QSI Academy Certificate Programs

11. Received an ANSI Accredited Certificate as ISO 9001:2015 Lead Auditor (Based on ISO 19011:2018 Standard)