Sales Development Representative | B2B, B2C, SaaS | 5+ Years in Appointment Scheduling, Retention, Upselling
Rafael
Sales Representative
$1,840 – $2,650/mo
About
Results-driven sales professional with experience in appointment setting, outbound and inbound sales, retention, and business development across B2B, B2C, SaaS, and home services. At AnyHour Group, I consistently exceeded a 90% KPI booking qualified appointments. I also have experience in retention and upselling at Vivint and DirectTV and team leadership at United Healthcare. Seeking Appointment Setter, Outbound Sales, Inbound Sales, SDR, and BDR opportunities.
Industry Experience
Health & Wellness Software
Medical & Diagnostic Laboratories
HVAC & Refrigeration Equipment Manufacturing
Utilities (Water, Sewage, etc.)
Broadcast Media Production & Distribution
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Sales Representative
07/2025 - 06/2026https://anyhourgroup.com/
United States
Scheduled and confirmed 10–15 service appointments per day in a high-volume environment.
Coordinated scheduling across 23 partner companies to ensure efficient service delivery.
Used ServiceTitan as the primary platform to manage customer profiles, book appointments, update job details, and document service information.
Maintained accurate records and ensured all customer information was properly entered into the system.
Provided professional and friendly service while handling scheduling changes, inquiries, and follow-ups.
Demonstrated strong time management, multitasking, and attention to detail.
Customer Success Manager
01/2023 - 02/2025https://www.uhc.com/?msockid=2a9d27bd6da36cab241d31f06c2d6df8
United States
• Led a team of customer service representatives, providing guidance and support to
achieve performance metrics.
• Resolved complex customer issues, ensuring a high level of client satisfaction.
• Conducted training sessions to improve team skills and product knowledge.
• Recognized for leadership excellence and maintaining a collaborative team environment.
Sales Representative
04/2022 - 05/2023https://www.directv.com/?msockid=2a9d27bd6da36cab241d31f06c2d6df8
United States
• Delivered exceptional customer service, addressing inquiries and providing support for
satellite TV services.
• Consistently exceeded upsell targets by doing outbounds calls and promoting additional packages and services.
• Resolved customer concerns effectively, contributing to high satisfaction scores.
• Maintained accurate records and ensured timely follow-ups to enhance customer
retention.
Sales Representative
01/2021 - 03/2022https://www.vivint.com/
United States
* Managed the full customer retention process by addressing concerns, resolving issues, and negotiating contract renewals to reduce churn and strengthen customer loyalty.
* Consistently achieved retention and upsell goals by recommending customized smart home security equipment and service packages based on customer needs.
* Guided customers through the entire account lifecycle, from contract review to renewal, ensuring a seamless experience on 3- and 5-year service agreements.
* Delivered exceptional customer service by troubleshooting technical and account-related issues while maintaining high customer satisfaction, retention rates, and revenue growth through strategic upselling.
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