Ralph

• Supported Intake Specialists by guiding them through complex procedures

and assisting with client-related inquiries to help close sales effectively.

• Managed appointment scheduling, payment plans, account adjustments, and

exclusive promotional offerings to enhance client satisfaction and conversion

rates.

• Achieved an average of $70,000 in monthly sales, showcasing strong

negotiation skills in visa-related services. Recognized as Top Seller multiple

months, receiving performance bonuses for outstanding sales achievements

and overall contribution to team success.

• Handled specialized processes including contract generation, contract

submissions, and other client documentation workflows.

• Expert user of CRM systems such as Salesforce and Litify, often providing

internal support and guidance to colleagues.

• Consistently acknowledged for efficiency, adaptability, and high performance

in a fast-paced, target-driven environment

• Receiving and making calls, either to answer questions, claims and requests

• Making B2C sells in USA such as phone plans, internet plans television plans

and tv services

• Making a daily report of sales at least 10 per day

• Doing support for new agents in sales

• Guide the members to make payments and answer the billing questions

• Making extensions for customers payments

• Creating articles for new agents to improve the sales

• Troubleshooting technical issues investigate and diagnose problems faced by

customers or users

• Providing guidance and support offer step-by-step assistance to help users

resolve their technical issues

• Resolving software and hardware problems address issues related to software

glitches, compatibility, or hardware malfunctions

• Installing and configuring software or hardware assist with setting up and

getting products or systems up and running

• Answering customer inquiries respond to customer questions, concerns, and

requests for information

• Documenting issues and solutions maintain records of user interactions and

document troubleshooting steps for future reference

• Collaborating with other teams may coordinate with developers, engineers, or

other departments to address complex technical problems

• Boosted customer satisfaction by providing exceptional product knowledge

and tailored recommendations.

• Delivered exceptional customer service by quickly addressing concerns and

providing clear, concise explanations of technical solutions.

• Resolved complex technical problems through effective troubleshooting

techniques, enhancing the user experience.

• Provided remote assistance to customers experiencing technical difficulties,

guiding them through step-by-step resolutions with patience and

professionalism.

• Improved customer satisfaction by providing timely and accurate technical

support for various software and hardware issues.

• Documented customer interactions in detail within the case management

system, ensuring comprehensive records were maintained for future

reference.

• Contributed ideas during team meetings that led to process improvements

and increased efficiencies within the department.

• Maintained a high level of expertise on company products, ensuring accurate

information was provided to customers at all times.

• Implemented feedback from customers to improve overall quality of support

services provided by the team.

• Collaborated with cross-functional teams to identify recurring issues