Rashida
Customer Success Specialist
About
Customer Service Representative | 5+ years in E-commerce
Industry Experience
Retail – Apparel & Fashion
Retail – Health & Personal Care Products
Media & Entertainment
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
All
Roles Qualified For
Work Experience
Customer Support Representative
03/2023 - 08/2025https://www.diviofficial.com/
Providing responses to customer queries via email, live chat, and phone support. I assisted with order cancellations, refunds, and order changes. I was also promoted to the position of social media manager, which included but was not limited to approving content, reaching out to brand ambassadors, and responding to queries.
Data Entry Specialist
12/2023 - 08/2025https://benevity.com/
I interpreted customer data and used it to create reports for my client.
Customer Support Representative
08/2024 - 01/2025https://welcome.storyworth.com/about
Assisted customers with order queries via email and phone support.
Office Administrator
12/2023 - 06/2024https://zigazoo.com/
Reviewed and moderated content being posted by users of the app, ensuring that it met community guidelines.
Customer Support Representative
11/2023 - 04/2024https://www.ea.com/en/games/the-sims/the-sims-4
Reviewed and moderated content being posted by users of the app, ensuring that it met community guidelines.
Customer Support Representative
12/2018 - 10/2022https://www.marieforleo.com/
Guided customers in subscribing to the correct product based on their needs, also assisted in order queries.
Licenses, Certifications & Awards
Certified Guest Service Professional
American Hotel & Lodging Educational Institute
07/2017 - 09/2030
Videos
Candidate has no videos yet.
Trusted by GTM teams at:
