Experienced customer service representative and event coordinator with over 2 years of experience. Proficient in Zendesk Omni-channel for seamless cus...
Raymond
Customer Support Representative
$1,080 – $1,550/mo
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Customer Support Representative
08/2023 - 01/2025https://cocomanella.com/
Nigeria
Handled customer inquiries across email, chat, and social media using Zendesk Omni-channel,
providing seamless support for product-related questions, order processing, and styling advice.
Assisted customers with placing orders, confirming specifications for bespoke pieces, and resolving
payment or checkout issues.
Managed and resolved complaints, facilitated returns or exchanges, and ensured customer
satisfaction.
Maintained accurate records of customer interactions to track recurring issues and improve support
efficiency.
Followed up on unresolved cases, provided timely updates, and coordinated with production teams to
relay customer feedback.
Assisted customers with navigating the online store, addressing technical concerns, and enhancing
their shopping experience
Licenses, Certifications & Awards
Zendesk Omnichannel Agent
Zendesk
10/2024 - 10/2026
Trusted by GTM teams at:
