Reehalee

- Respond to customer questions about products, services, policies, or technical issues.

- Troubleshoot problems, process refunds, or escalate complex issues to higher support levels.

- Suggest products or services based on customer needs.

- Manage multiple customer conversations at once while maintaining high-quality responses.

- Assist customers with placing orders, tracking shipments, and handling billing concerns.

- Record customer interactions in a CRM or ticketing system for future reference.

- Ensure all responses align with company policies and brand voice.

- Recommend additional products or services to customers when appropriate.

- Collaborate with technical support, sales, and billing departments to resolve complex issues.

- Provide friendly and efficient service to ensure a positive customer experience .

Explained subscription options and return processes to customers, while updating product tracking systems and coordinating with shipping and logistics teams to ensure timely delivery.