9+ Years Remote Customer Service & Service Dispatcher | HubSpot, Service Titan &Gorgias Expert | Championing Customer Success & Operational Excellence

Delivered customized credit audits to clients, maintaining strict confidentiality and trust.

 Recommended actionable solutions to improve credit reports, increasing client

engagement.

 Prepared compliant dispute letters to credit bureaus, achieving high success rates.

 Ranked Top Sales Performer, consistently upselling additional services.

Designed and implemented company-wide training programs, aligned with business

goals.

 Supervised and developed training staff, ensuring consistent knowledge transfer and

skills growth.

 Managed training budgets and evaluated vendor materials to optimize learning outcomes.

 Awarded Top Remote Team Leader for excellence in leadership and program success.

 Converted inbound and outbound leads into sales, exceeding monthly targets.

 Delivered a personalized customer experience, building loyalty and repeat business.

 Collaborated remotely using Slack and Zoom for training and support.

 Recognized as Top Sales Agent for sustained high performance.

Resolved delinquent accounts while preserving customer relationships.

 Clearly explained payment options and consequences, achieving high recovery rates.

 Documented all account interactions accurately and compliantly.

 Maintained professionalism and motivation in a challenging environment.

Coordinate Appointments: Receive incoming service requests, prioritize calls, and schedule appointments based on urgency and technician availability.

Route Optimization: Assign the most appropriate field technician or service professional to the job, factoring in their specific skill set, location, and parts inventory.

Manage the Dispatch Board: Monitor the day-to-day schedule, reassigning tasks or rerouting personnel as new emergencies or delays occur.

Track Field Staff: Utilize dispatch software and GPS tracking to monitor the real-time location and progress of field units