Ren

Delivered customized credit audits to clients, maintaining strict confidentiality and trust.

 Recommended actionable solutions to improve credit reports, increasing client

engagement.

 Prepared compliant dispute letters to credit bureaus, achieving high success rates.

 Ranked Top Sales Performer, consistently upselling additional services.

Designed and implemented company-wide training programs, aligned with business

goals.

 Supervised and developed training staff, ensuring consistent knowledge transfer and

skills growth.

 Managed training budgets and evaluated vendor materials to optimize learning outcomes.

 Awarded Top Remote Team Leader for excellence in leadership and program success.

 Converted inbound and outbound leads into sales, exceeding monthly targets.

 Delivered a personalized customer experience, building loyalty and repeat business.

 Collaborated remotely using Slack and Zoom for training and support.

 Recognized as Top Sales Agent for sustained high performance.

Resolved delinquent accounts while preserving customer relationships.

 Clearly explained payment options and consequences, achieving high recovery rates.

 Documented all account interactions accurately and compliantly.

 Maintained professionalism and motivation in a challenging environment.