Ricardo's profile photo

Ricardo

Top Rated

Administrative Coordinator

Jamaica🇯🇲
•

$1,176.47 - $2,235.29

About

Customer Success leader with 10+ years in Telecom & Technology, delivering 95% CSAT for 6 straight years. Skilled in procurement and client success.

Industry Experience

Urban Transit Systems

CRM Software

Call Centers

Freight & Package Transportation

Nonprofit Organizations

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Administrative Coordinator
Help Desk Specialist

Work Experience

Administrative Specialist

12/2022 - Present

https://mothersjm.com/

Jamaica

• Successfully streamlined the purchasing process, reducing procurement cycle time by 15%.

• Negotiated vendor contracts, achieving a 10% reduction in raw material costs while maintaining high quality.

• Implemented a comprehensive vendor management system, improving supplier relationships and ensuring consistent on-time delivery of materials.

• Enhanced inventory accuracy by 20% through improved cataloguing and tracking methods.

• Led supplier evaluations to maintain high standards of quality and service, contributing to sustained operational excellence.

• Ensured 100% compliance with all applicable laws, regulations, and company policies, proactively identifying and rectifying any deviations, contributing to a flawless audit track record.

• Collaborate with the Purchasing Manager to develop and manage the annual procurement budget, identifying and implementing cost-saving opportunities that resulted in a 10% reduction in expenditures.

• Resolved complex procurement issues, working closely with vendors and quality control teams to implement corrective actions, improving overall service quality.

• Maintained an extensive and up-to-date repository of vendor information, catalogues, and pricing data, supporting efficient and informed purchasing decisions.

Administrative Coordinator

01/2022 - 12/2022

https://www.tgeddesgrant.com/

Jamaica

• Led a team to achieve a 25% increase in warehouse efficiency by optimising storage and retrieval processes.

• Reduced inventory discrepancies by 30% through the introduction of daily cycle counts and regular audits.

• Successfully implemented a new warehouse management system, resulting in a 20% reduction in order fulfilment time.

• Improved safety protocols by conducting regular training sessions and safety drills, leading to a 15% reduction in workplace incidents.

• Spearheaded a sustainability initiative that reduced waste and improved recycling rates by 25%, aligning warehouse operations with the company’s environmental goals.

• Streamlined communication between the warehouse and other departments, reducing processing errors by 18% and improving overall operational efficiency.

• Negotiated key logistics contracts that reduced transportation costs by 15%.

• Played a pivotal role in improving supply chain efficiency, reducing lead times by 20%.

• Established and maintained robust supplier relationships, ensuring 100% on-time delivery of critical materials.

Customer Support Representative

09/2021 - 01/2022

https://kbanltd.com/

Jamaica

• Managed a team that improved loading and unloading efficiency by 18%, reducing turnaround time for shipments.

• Maintained a 98% accuracy rate in inventory management by implementing stringent inspection protocols.

• Spearheaded equipment maintenance initiatives that reduced downtime by 25%.

• Developed and implemented a training program for new employees, which improved team competency and reduced onboarding time by 20%.

• Optimised yard layout and workflow to maximise space utilisation and improve material handling efficiency, resulting in a 15% increase in overall yard productivity.

• Led safety initiatives, including regular safety inspections and employee training, which resulted in a 30% reduction in workplace accidents.

Customer Support Representative

04/2017 - 09/2021

https://advantagecall.com/

• Consistently exceeded monthly collection targets, achieving a 95% success rate in securing payment commitments, while maintaining professional and positive customer interactions.

• Designed and implemented customer retention strategies, including personalized outreach and account review processes, reducing overdue balances by 20%.

• Developed and maintained a structured follow-up system, tracking accounts and deadlines, which improved overall payment compliance by 30%.

• Leveraged strong communication and negotiation skills to resolve disputes, recover funds, and strengthen customer relationships.

• Collaborated with cross-functional teams to streamline collection workflows, contributing to more efficient operations and improved departmental KPIs.

Administrative Coordinator

12/2012 - 08/2016

https://www.mycbgroup.com/

Jamaica

• Improved goods receipt accuracy by 15% through meticulous inspection, verification, and documentation processes, ensuring inventory integrity.

• Played a key role in maintaining high standards of quality control for all incoming shipments, identifying discrepancies and preventing potential stock issues.

• Coordinated with procurement and warehouse teams to streamline receiving processes, reducing delays and increasing operational efficiency.

• Trained and supported team members on proper handling, inspection, and documentation procedures, contributing to consistent compliance with company standards.

• Implemented inventory tracking best practices that enhanced reporting accuracy and supported better decision-making for stock management.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

Videos

Candidate has no videos yet.

Meet with a CloudTask Success Rep

We help you choose the right candidate to interview this week.

30-minute intro call to discuss your needs
Get matched with 3-5 qualified candidates
Start interviews within 48 hours

Trusted by GTM teams at:

HubSpot
Salesforce
Apollo
Clay
Taboola
ZoomInfo

Hire Top Talent Now

Meet with our remote career assistant, and we’ll have Top Rated candidates ready to start working in 48 hours.

Hire Top Talent Now
Skip hiring hassle
Replacement guarantee
Cancel anytime