Ricardo
Administrative Coordinator
$1,176.47 - $2,235.29
About
Customer Success leader with 10+ years in Telecom & Technology, delivering 95% CSAT for 6 straight years. Skilled in procurement and client success.
Industry Experience
Urban Transit Systems
CRM Software
Call Centers
Freight & Package Transportation
Nonprofit Organizations
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Administrative Specialist
12/2022 - Presenthttps://mothersjm.com/
Jamaica
• Successfully streamlined the purchasing process, reducing procurement cycle time by 15%.
• Negotiated vendor contracts, achieving a 10% reduction in raw material costs while maintaining high quality.
• Implemented a comprehensive vendor management system, improving supplier relationships and ensuring consistent on-time delivery of materials.
• Enhanced inventory accuracy by 20% through improved cataloguing and tracking methods.
• Led supplier evaluations to maintain high standards of quality and service, contributing to sustained operational excellence.
• Ensured 100% compliance with all applicable laws, regulations, and company policies, proactively identifying and rectifying any deviations, contributing to a flawless audit track record.
• Collaborate with the Purchasing Manager to develop and manage the annual procurement budget, identifying and implementing cost-saving opportunities that resulted in a 10% reduction in expenditures.
• Resolved complex procurement issues, working closely with vendors and quality control teams to implement corrective actions, improving overall service quality.
• Maintained an extensive and up-to-date repository of vendor information, catalogues, and pricing data, supporting efficient and informed purchasing decisions.
Administrative Coordinator
01/2022 - 12/2022https://www.tgeddesgrant.com/
Jamaica
• Led a team to achieve a 25% increase in warehouse efficiency by optimising storage and retrieval processes.
• Reduced inventory discrepancies by 30% through the introduction of daily cycle counts and regular audits.
• Successfully implemented a new warehouse management system, resulting in a 20% reduction in order fulfilment time.
• Improved safety protocols by conducting regular training sessions and safety drills, leading to a 15% reduction in workplace incidents.
• Spearheaded a sustainability initiative that reduced waste and improved recycling rates by 25%, aligning warehouse operations with the company’s environmental goals.
• Streamlined communication between the warehouse and other departments, reducing processing errors by 18% and improving overall operational efficiency.
• Negotiated key logistics contracts that reduced transportation costs by 15%.
• Played a pivotal role in improving supply chain efficiency, reducing lead times by 20%.
• Established and maintained robust supplier relationships, ensuring 100% on-time delivery of critical materials.
Customer Support Representative
09/2021 - 01/2022https://kbanltd.com/
Jamaica
• Managed a team that improved loading and unloading efficiency by 18%, reducing turnaround time for shipments.
• Maintained a 98% accuracy rate in inventory management by implementing stringent inspection protocols.
• Spearheaded equipment maintenance initiatives that reduced downtime by 25%.
• Developed and implemented a training program for new employees, which improved team competency and reduced onboarding time by 20%.
• Optimised yard layout and workflow to maximise space utilisation and improve material handling efficiency, resulting in a 15% increase in overall yard productivity.
• Led safety initiatives, including regular safety inspections and employee training, which resulted in a 30% reduction in workplace accidents.
Customer Support Representative
04/2017 - 09/2021https://advantagecall.com/
• Consistently exceeded monthly collection targets, achieving a 95% success rate in securing payment commitments, while maintaining professional and positive customer interactions.
• Designed and implemented customer retention strategies, including personalized outreach and account review processes, reducing overdue balances by 20%.
• Developed and maintained a structured follow-up system, tracking accounts and deadlines, which improved overall payment compliance by 30%.
• Leveraged strong communication and negotiation skills to resolve disputes, recover funds, and strengthen customer relationships.
• Collaborated with cross-functional teams to streamline collection workflows, contributing to more efficient operations and improved departmental KPIs.
Administrative Coordinator
12/2012 - 08/2016https://www.mycbgroup.com/
Jamaica
• Improved goods receipt accuracy by 15% through meticulous inspection, verification, and documentation processes, ensuring inventory integrity.
• Played a key role in maintaining high standards of quality control for all incoming shipments, identifying discrepancies and preventing potential stock issues.
• Coordinated with procurement and warehouse teams to streamline receiving processes, reducing delays and increasing operational efficiency.
• Trained and supported team members on proper handling, inspection, and documentation procedures, contributing to consistent compliance with company standards.
• Implemented inventory tracking best practices that enhanced reporting accuracy and supported better decision-making for stock management.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
Candidate has no videos yet.
Trusted by GTM teams at:



