Richard
Virtual Assistant
$1,588.24
About
Remote Customer Support & Admin Specialist Experienced in Salesforce & Dynamics 365. Delivers high-quality service via calls, chat & social platforms
Industry Experience
Healthcare Technology
Online Social Networking Platforms
Call Centers
Customer Support Teams Agency
Nursing Homes & Residential Care Facilities
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
https://pplfirst.com/
• Provided frontline support for CDPAP consumers and personal assistants (PAs), handling high-volume inbound and outbound calls.
• Maintained a 96% average QA score and 4.6-star customer rating by consistently delivering empathetic, accurate, and efficient service.
• Completed after-call documentation in real-time, improving productivity and call flow.
https://turbotax.intuit.com/
• Recommended tailored TurboTax plans based on employment and income types.
• Maintained data privacy and delivered high-volume support during peak tax season.
• Promptly completed after-call documentation to ensure record accuracy.
Social Media Manager
12/2021 - 05/2023https://www.thejeansshopgh.com/
Ghana
• Managed Instagram and Twitter accounts, growing followers from 28K to 405K+ and 0 to 2,300+ respectively.
• Handled order intake and tracked deliveries via social media and calls for up to 200 customers daily.
• Coordinated rider routes by region to ensure efficient delivery service across Ghana
Licenses, Certifications & Awards
Data Analysis
ALX Africa
12/2024
Videos
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