7+ years - Logistics Coordinator, Inbound Sales Development Rep with Expertise in Process Improvement and Supervisory Management

Delivered exceptional customer service by addressing inquiries and resolving issues with professionalism and efficiency.

Managed high volumes of customer interactions via phone and email, ensuring timely and accurate responses.

Maintained accurate records of customer information and feedback, enabling effective follow-ups and service improvements.

Processed and verified invoices, ensuring accuracy and compliance with company policies before finalization.

Assisted customers by addressing inquiries, resolving complaints, and providing timely solutions to meet their needs.

Maintained comprehensive customer records and tracked payments to ensure accurate financial documentation.

Worked closely with the accounts and logistics teams to resolve discrepancies and streamline invoicing processes.

Promoted products and services to potential customers, achieving a 25% increase in sales through targeted engagement and persuasive communication.

Handled customer inquiries and provided tailored solutions, ensuring customer satisfaction and fostering repeat business.

Maintained accurate records of customer interactions, sales outcomes, and follow-ups using CRM tools, improving lead conversion rates.

Collaborated with internal teams to coordinate order fulfillment and ensure smooth handovers from sales to delivery operations.

Coordinate logistics operations, including fleet scheduling, dispatching, and route optimization, to ensure timely and cost-effective deliveries.

Track and analyze shipment progress using logistics software, improving on-time delivery rates.

Collaborate with drivers and internal teams to address delivery challenges and maintain smooth supply chain operations.

Maintain detailed records of transportation schedules, inventory levels, and compliance with safety and regulatory standards.

Streamline delivery routes, reducing transportation costs while meeting customer satisfaction goals.