Roger

Demonstrate and maintain professional oral and written communication with customers, co-

workers and colleagues

Ability to navigate multiple databases simultaneously for member research and resolution

Excellent listening skills with the ability to ask probing questions, understand concerns, and

overcome objections

Consistently meeting established performance and quality standards

Maintenance of thorough knowledge of systems so that information can be researched, and

proper information is given to members

-Assist with scheduling and managing appointments for cleaning services.

• Converted inbound leads into booked services through consultative phone sales

• Clearly explained pricing, packages, and service processes to drive customer decisions

• Handled objections confidently and increased close rates

• Upsold additional services when appropriate to maximize revenue

• Conducted outbound welcome calls and educated customers on benefits

• Maintained detailed CRM notes to support follow-ups and repeat business

• Built trust quickly through clear, bilingual (English/Spanish) communication

-Oversee time tracking and workflow management for the team.

-Provide customer service support, efficiently addressing client inquiries and concerns.

• Managed inbound and outbound sales calls for small businesses and service-based companies

• Qualified leads and closed service appointments over the phone

• Handled objection management and follow-ups to increase conversion rates

• Updated CRM systems and maintained detailed client notes

• Worked in short-term contracts focused on lead generation and appointment setting