Rory
Technical Support Specialist
$1,500–$1,999
About
Experienced Technical Support Specialist & Key Account Manager | 14+ Years in CRM, Key Account Management, and B2B Sales
Industry Experience
Insurance Agencies & Brokerages
Banking
Machinery Manufacturing
Software Experience
Candidate Information
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Sales Representative
09/2019 - Presenthttp://www.ftfarfan.com
Trinidad and Tobago
I provide over 130 B2B and B2B2C customers in the public and private sector with superior equipment solutions and solutions for the preservation of assets. Daily I identify new business opportunities and viable avenues for growth and development, through customer support channels with new and existing customers.
FT Farfan is a premier regional supplier for Trinidad and Tobago and the wider caribbean. We represent internationally recognized brands such as:
Cummins Generators, JCB, Shacman Trucks, Thompson pumps, Stihl, Lincoln Electric, Milwaukee, Dewalt, Generac, Ariens, Gravely, CRC and more.
Thus far in 2024 I've achieved over $4.6M TT (approx US$686K) in sales which has generated GP revenue of $1.4M TT (approx US$205K).
Account Executive
03/2017 - 08/2019https://kemworldtt.com/
Trinidad and Tobago
As an Account Executive I was responsible for chemical, janitorial and equipment sales and provided after sales support in both B2B and B2C channels. I maintained assigned customer database of aprroximately 135 small to medium, industrial and public sector customers. I managed customer credit, collections and conducted ongoing debt recovery.
Sales Representative
12/2015 - 03/2017https://www.palig.com//?utm_source=LinkedIn&utm_medium=Organic&utm_campaign=Feed
I serviced customers with viable, tailored solutions for financial asset protection and growth, using proven techniques for financial assessment. Providing risk assessment. I managed a client database of approximately 70 customers, providing after sales service
Technical Support Specialist
02/2011 - 09/2015http://www.rbc.com
Systems analysis and maintainance for 3 financial jurisdictional hubs. Eastern Caribbean, Dutch Caribbean, Jamaica and Trinidad and Tobago. Which included documentation, testing, implementation and user support for banking transaction platforms. Diagnostics, troubleshooting and resolutions of network and system problems were daily functions with focus on systematic management and reduction of system downtime.
Licenses, Certifications & Awards
Certified Associate in Project Management
SBCS Global Learning Institute
07/2019
CISSP Domain
Skillsoft
08/2015
Hardware, Networking, Routing
Skillsoft
08/2015
I.T. Project Management Certificate
Skillsoft International
06/2015
Lean and Six Sigma Certification
Skillsoft
04/2015
Trusted by GTM teams at:
