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Rory

Top Rated

Technical Support Specialist

$1,500–$1,999

About

Experienced Technical Support Specialist & Key Account Manager | 14+ Years in CRM, Key Account Management, and B2B Sales

Industry Experience

Insurance Agencies & Brokerages

Banking

Machinery Manufacturing

Candidate Information

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish

Roles Qualified For

Technical Support Specialist
Customer Support Representative
Sales Representative
Account Executive

Work Experience

Sales Representative

09/2019 - Present

http://www.ftfarfan.com

Trinidad and Tobago

I provide over 130 B2B and B2B2C customers in the public and private sector with superior equipment solutions and solutions for the preservation of assets. Daily I identify new business opportunities and viable avenues for growth and development, through customer support channels with new and existing customers.

FT Farfan is a premier regional supplier for Trinidad and Tobago and the wider caribbean. We represent internationally recognized brands such as:

Cummins Generators, JCB, Shacman Trucks, Thompson pumps, Stihl, Lincoln Electric, Milwaukee, Dewalt, Generac, Ariens, Gravely, CRC and more.

Thus far in 2024 I've achieved over $4.6M TT (approx US$686K) in sales which has generated GP revenue of $1.4M TT (approx US$205K).

Account Executive

03/2017 - 08/2019

https://kemworldtt.com/

Trinidad and Tobago

As an Account Executive I was responsible for chemical, janitorial and equipment sales and provided after sales support in both B2B and B2C channels. I maintained assigned customer database of aprroximately 135 small to medium, industrial and public sector customers. I managed customer credit, collections and conducted ongoing debt recovery.

Sales Representative

12/2015 - 03/2017

https://www.palig.com//?utm_source=LinkedIn&utm_medium=Organic&utm_campaign=Feed

I serviced customers with viable, tailored solutions for financial asset protection and growth, using proven techniques for financial assessment. Providing risk assessment. I managed a client database of approximately 70 customers, providing after sales service

Technical Support Specialist

02/2011 - 09/2015

http://www.rbc.com

Systems analysis and maintainance for 3 financial jurisdictional hubs. Eastern Caribbean, Dutch Caribbean, Jamaica and Trinidad and Tobago. Which included documentation, testing, implementation and user support for banking transaction platforms. Diagnostics, troubleshooting and resolutions of network and system problems were daily functions with focus on systematic management and reduction of system downtime.

Licenses, Certifications & Awards

Certified Associate in Project Management

Cross-Functional Project Management
Customer Relationship Management
Process Improvement
Proposal Writing
Sales Analytics and Reporting

SBCS Global Learning Institute

07/2019

CISSP Domain

Advanced Technical Support

Skillsoft

08/2015

Hardware, Networking, Routing

Support Team Leadership

Skillsoft

08/2015

I.T. Project Management Certificate

Advanced Technical Support
Customer Relationship Management

Skillsoft International

06/2015

Lean and Six Sigma Certification

Customer Relationship Management
Key Account Management

Skillsoft

04/2015

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