Remote Sales & Customer Success Specialist | Outbound Calling Expert | Lead Generation & CRM Pro

Generated 20+ qualified leads weekly, driving a 30% increase in sales

pipeline.

Consistently exceeded daily outreach quota with 200+ outbound calls,

maintaining a 15% conversion rate.

Utilized CRM tools like Salesforce, Slack and Outreach to track leads,

manage customer interactions, and ensure timely follow-up.

Engaged in consultative selling to identify client needs and schedule

meetings for further business discussions.

Built and maintained strong relationships with prospects, providing

tailored solutions based on their real estate requirements.

Consistently met and exceeded lead generation targets while

maintaining high call quality and client satisfaction.

Conducted over 200 daily outbound calls to real estate agents,

convincing them to switch brokerages.

Utilized scripts to effectively communicate benefits, overcome

objections, and schedule appointments for further discussions.

Built rapport with potential clients, engaging in persuasive conversations

while maintaining professionalism.

Managed lead tracking and documented customer interactions in CRM

systems to ensure follow-ups and lead conversion.

Consistently met or exceeded daily call quotas and performance targets.

Responding to over 50 customer inquiries daily regarding business

registration, tax filing and cashflow projections.

Processed invoices, tracked expenses, and ensured accurate data entry

in accounting software.

Assisted in month-end and year-end closings, ensuring compliance with

financial regulations.

Coordinated with other departments to resolve financial discrepancies

and ensure smooth financial operations.

Promote Business on all Social Media platforms to boost engagement.

File annual Taxes for clients and Complete Business Registration for

startup companies.

Drive cold outreach campaigns to attract and engage prospective real estate agents, building a strong and sustainable talent pipeline.

Own recruiting operations for 6+ real estate brokerages under the GetKeys umbrella, managing lead flow, outreach, and agent pipelines from first contact to team leader handoff.

Run daily cold outreach campaigns (text, calls, email) to attract prospective agents, generating 30+ warm replies and 15+ booked calls per week across multiple teams.

Coordinate candidate interviews with team leaders across time zones, maintaining a high show rate through reminders, clear expectations, and tight calendar management.

Manage Follow Up Boss and other CRMs: build and maintain smart lists, update statuses, clean data, and ensure no interested agent falls through the cracks.

Maintain a detailed recruiting tracking spreadsheet across all brokerages, logging every contact, response, call outcome, and hiring decision to support accurate forecasting and performance reviews

Prepare weekly pipeline summaries for leadership, surfacing trends, bottlenecks, and opportunities to increase booked calls and signed agents.

Successfully completed the project with a 5-star client review on Upwork for performance and results.

Managed daily guest communications via email, phone, and messaging platforms, assisting with tour inquiries, booking adjustments, and general support.

Monitored daily tour schedules and coordinated with tour guides to confirm check-ins, departures, and guest attendance.

Assisted guests who were running late or having difficulty locating tour groups by coordinating with guides and providing real-time support.

Processed booking updates, rescheduling requests, and reservation entries across multiple platforms including TripWorks and partner booking systems.

Supported daily operational tasks such as monitoring reservations, handling guest issues, and ensuring smooth tour logistics.