Rushell

Professional Experience Content Moderator, Logistics Specialist and Customer Service/ Ecommerce Agent

Pokémon & Blue Light. Reviewed and managed user-generated content across platforms to maintain safe, respectful, and policy-compliant digital environments.

Pokémon: Enforced community guidelines across various digital channels, reviewing text, images, and videos. Removed content misaligned with brand and legal standards while preserving the brand’s family-friendly reputation.

Blue Light Card: Verified user-submitted content for a UK-based platform supporting emergency service workers. Flagged inappropriate interactions, prevented system misuse, and ensured respectful communication. Used moderation tools to streamline workflows and consistently meet KPIs. Collaborated with internal support and trust & safety teams to enforce terms of service.

VitalSource & Storyworth

• Provided customer support for both platforms under a shared support structure.

• Assisted users with accessing eBooks, resolving digital delivery issues, and managing account access for VitalSource.

• Supported Storyworth customers in creating personalized books, including guidance with text formatting, image uploads, and troubleshooting printing or shipping concerns.

• Delivered prompt, empathetic responses through email and ticket-based systems.

Newton Baby

• Helped parents and caregivers select and purchase high-quality baby mattresses and bedding.

• Responded to inquiries regarding product details, safety certifications, and returns/warranty support.

• Maintained a caring and knowledgeable tone to provide reassurance during important purchasing decisions.

CarMax

• Assisted customers with online vehicle listings, financing options, trade-in processes, and appointment scheduling.

• Provided post-sale support including document tracking, title processing, and customer follow-up.

• Ensured a seamless digital car-buying experience by guiding users through CarMax's online tools.