Ruta

• Customer Support & Troubleshooting: Helped customers via Intercom chat and Front email by resolving issues and answering questions. For more complex problems, collected bug details, created issue cards in Linear, and escalated them to the development team.

• Content Creation & User Enablement: Created a pre-recorded demo video using iMovie to explain the platform to new users and save time on live demos.

• AI Chatbot Configuration & Article Optimization: Wrote and updated existing help articles to support AI chatbot responses.

• Platform Testing & User Feedback: Tested out platform, also collected customer feedback gave feedback to my team were we could improve, were new feature is needed.

• Visual Documentation: Added video guides to articles to better show how features work.

• Crisis Handling & Problem Solving: Handled urgent customer issues calmly and professionally.

• Contract Analysis: Reviewed and approved contracts via HelloSign, ensuring compliance and accuracy.

• Salesforce Administration: Managed roles, profiles, and sharing rules; updated contact and company records to maintain clean, accurate CRM data.

• Social Media Strategy: Handled LinkedIn automation for 20+ SDRs—built lead lists, set up message sequences, and tracked daily performance to surface qualified prospects and boost sales efficiency.

• Financial Management: Managed payments via Wise and Revolut.

• HR Administration: Used Personio and Mentor to coordinate onboarding/offboarding, monitor attendance, and manage leave records.

• Tool Management: Proficient with Lusha, Sales Navigator, DiscoverORG, Canva, WordPress, FrontSpin, and Cognism.

• Data Analysis: Built pivot tables and used advanced Excel functions for accurate reporting and data insights.