salman

Here at ON24, my role is to ensure our Account Executives are set for success. I reach out via phone, email, or LinkedIn to set up key meetings with new business units at companies we have existing relationships with.

-Cold Calling (average 50/day)

-Create customized email templates to send targeted emails to qualified targets.

-Connect with prospects on LinkedIn and send InMails when necessary to begin the conversation

-Prospect via LinkedIn Sales Navigator, Outreach, and many more.

-Utilize Salesforce to run various lead and contact reports to find the best prospects already in our CRM.

Here at ON24, my role is to ensure our Account Executives are set for success. I reach out via phone, email, or LinkedIn to set up key meetings with new business units at companies we have existing relationships with. -Cold Calling (average 50/day) -Create customized email templates to send targeted emails to qualified targets. -Connect with prospects on LinkedIn and send InMails when necessary to begin the conversation -Prospect via LinkedIn Sales Navigator, Outreach, and many more. -Utilize Salesforce to run various lead and contact reports to find the best prospects already in our CRM.

Enterprise Business Development Representative:

Generated over $2M in sales pipeline by targeting and nurturing 30 key enterprise accounts in the Midwest and

Eastern Canada, driving $100,000 in direct revenue.

● Engaged with C-suite executives and VP-level stakeholders through personalized outreach, cultivating relationships

that led to strategic expansion opportunities.

● Developed targeted messaging to increase account engagement, fostering thought leadership and building brand

awareness through consistent communication efforts.

Consistently maintained a 4.5/5 customer satisfaction score across a $1M book of business by delivering top-tier

customer service and leading proactive success planning.

● Collaborated cross-functionally with sales, product, and membership teams to drive a 10% improvement in customer

retention, focusing on tailoring the product to meet customer needs.

● Established bi-weekly business reviews to analyze ROI and performance, resulting in a 10% increase in renewal

rates.

Elevated customer retention by 15% through the management of 40+ accounts and coaching a team of two CSMs on

best practices for customer success and engagement.

● Increased revenue growth by 25% through creative solutions for at-risk clients, while spearheading strategic renewal efforts that aligned with long-term customer goals.

● Developed and automated email campaigns via Yesware, freeing up 20% of CSMs' time for deeper customer

relationships and high-impact initiatives.

Drove customer success across a $7M ARR portfolio, achieving 110% of quota through strategic renewals and

expansions, resulting in consistent six-figure deals.

● Spearheaded the end-to-end customer journey, achieving a 9/10 NPS score by aligning internal teams and processes

to resolve escalations, mitigate risks, and drive customer satisfaction for over 90 accounts.

● Led dynamic business reviews with key stakeholders, presenting success metrics, uncovering new expansion opportunities, and ensuring the seamless adoption of solutions.

Orchestrated seamless onboarding and implementation for high-value real estate clients, accelerating time-to-value and ensuring full

adoption of proprietary data solutions.

●Directed strategic account management for enterprise clients, maintaining a 95% retention rate while consistently uncovering expansion

opportunities and promoting new product offerings that drive value for real estate investors

●Championed the customer voice across product, sales, and development teams—driving feature enhancements and aligning roadmap priorities with client needs.

●Spearheaded documentation project to create internal and client facing documentation related to a new company offering for a Salesforce integration