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Samuel

Top Rated

Customer Success Manager

Colombia🇨🇴

$2,941.18

About

2 years of B2B SaaS sales experience as a Global Account Manager using CRM systems, ChatGPT, Apollo, Kombo, and Sales Navigator.

Industry Experience

SaaS Platforms

Governance, Risk, & Compliance Software

IT Services & IT Consulting

Candidate Information

Availability

Full-Time

Work Arrangement

Remote, On-site, Hybrid

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish, French

Roles Qualified For

Customer Success Manager
Customer Experience Manager

Work Experience

01/2024 - Present

https://edicomgroup.com/

Colombia

● Manage prospecting and account development for mid-market and enterprise clients across international markets.

● Conduct target account research to identify decision-makers, buying signals, and industry opportunities.

● Execute personalized multi-channel outreach cadences (LinkedIn, email, phone) to engage new prospects.

● Qualify business needs, assess timelines, and position solutions aligned with industry-specific use cases.

● Deliver value-focused product demos and presentations to generate interest and advance opportunities.

● Maintain accurate CRM data to track engagement, pipeline stage, and territory performance.

● Leverage market triggers such as regulatory changes to open timely conversations and create new

opportunities.

Key Achievements:

● Drove account expansion by leveraging new eInvoicing legislation in untapped markets.

● Regularly manage 40–50 target accounts per cycle with consistent outbound activity and follow-up.

01/2023 - 07/2023

www.keyrus.com/latam/es/home

Colombia

● Researched customer engagement trends and contributed to strategic marketing presentations.

● Configured and optimized marketing automation workflows in the Emarsys Customer Engagement Platform

to improve campaign performance.

● Developed a tech-driven approach to understanding customer journeys and value creation.

Key Achievements:

● Earned the SAP Certified Technology Associate – SAP Emarsys Implementation credential.

● Configured and optimized marketing automation workflows within the Emarsys platform, increasing

operational efficiency and campaign effectiveness.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

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