Customer Success Manager
$2,560 – $3,680/mo
Industry Experience
SaaS Platforms
Governance, Risk, & Compliance Software
IT Services & IT Consulting
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote, On-site, Hybrid
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish, French
Roles Qualified For
Trusted by GTM teams at:
https://edicomgroup.com/
Colombia
● Manage prospecting and account development for mid-market and enterprise clients across international markets.
● Conduct target account research to identify decision-makers, buying signals, and industry opportunities.
● Execute personalized multi-channel outreach cadences (LinkedIn, email, phone) to engage new prospects.
● Qualify business needs, assess timelines, and position solutions aligned with industry-specific use cases.
● Deliver value-focused product demos and presentations to generate interest and advance opportunities.
● Maintain accurate CRM data to track engagement, pipeline stage, and territory performance.
● Leverage market triggers such as regulatory changes to open timely conversations and create new
opportunities.
Key Achievements:
● Drove account expansion by leveraging new eInvoicing legislation in untapped markets.
● Regularly manage 40–50 target accounts per cycle with consistent outbound activity and follow-up.
www.keyrus.com/latam/es/home
Colombia
● Researched customer engagement trends and contributed to strategic marketing presentations.
● Configured and optimized marketing automation workflows in the Emarsys Customer Engagement Platform
to improve campaign performance.
● Developed a tech-driven approach to understanding customer journeys and value creation.
Key Achievements:
● Earned the SAP Certified Technology Associate – SAP Emarsys Implementation credential.
● Configured and optimized marketing automation workflows within the Emarsys platform, increasing
operational efficiency and campaign effectiveness.
