Samuel

Managed client communications and administrative support for U.S. operations, handling scheduling, CRM updates, and follow-ups. Streamlined processes using Excel, Google Workspace, and ChatGPT, improving efficiency and ensuring excellent customer support in a remote environment.

Audited customer interactions, coached agents, and created training materials to improve service quality. Used Excel and Power BI to track KPIs and optimize workflows, strengthening my skills in quality management and remote operations support.

Delivered bilingual (English/Spanish) customer support via calls, emails, and chats. Managed bookings, payments, and records in CRM systems, building strong communication and organizational skills essential for administrative and virtual support.

Provided technical support for security camera systems, guiding customers through troubleshooting and product use in English. Recognized for problem-solving, adaptability, and consistently delivering excellent customer experiences.

Assisted customers with bookings, cancellations, and inquiries, consistently ranking among top performers with high satisfaction scores. Recognized for adaptability, quick learning, and maintaining professionalism in fast-paced environments.