Samy

At Federal Government Advisors (FGA), I held the role of Business Developer, where I was responsible for leading core operational and strategic initiatives across multiple departments. My performance in this role was marked by strong execution in executive support, bid development, sourcing management, and organizational structuring each contributing directly to measurable improvements in team productivity, client retention, and company revenue.

Working closely with senior leadership including the CEO, COO, and VP, I streamlined internal workflows and provided high-level administrative and operational support. I took a lead role in bid coordination, assisting in the development and submission of proposals, completing required documentation, and ensuring timely, accurate filing. I also implemented structured file management systems, enabling faster access to client records and supporting interdepartmental collaboration.

One of my key contributions was the development of reporting systems to track bid progress and measure sourcing team performance. These reports provided executive leadership with critical data to support informed decision-making. I maintained a strong focus on quality assurance, pre-qualifying opportunities before submission and ensuring proposals met internal standards and deadlines.

As a team leader, I managed a group of sourcing specialists, set clear KPIs, and monitored daily and weekly productivity. I introduced a floater staffing model to ensure consistent client coverage and reduce operational disruptions. Additionally, I led recruitment efforts, conducted interviews, and provided onboarding, training, and ongoing coaching to new team members.

My work resulted in a 78% reduction in client attrition by strengthening oversight and improving communication. I also contributed to a revenue increase of approximately $1.2 million by enhancing sourcing output and extending client engagement. By building systems that improved transparency, accountab

At Union Solutions, I served as an Executive Operations Specialist, providing direct support to both the CEO and COO while managing a wide range of operational, administrative, and strategic functions across the organization. My role was central to ensuring structural efficiency, bid readiness, talent acquisition, and departmental coordination, all designed to help the company scale with clarity and control.

I played a key role in aligning internal systems with the company’s growth goals. This included a full overhaul of the Microsoft Teams environment where I reorganized departmental channels and folder structures to improve documentation flow, task tracking, and cross-functional visibility. I developed SOPs, onboarding documents, training templates, and evaluation frameworks to support scalable hiring, onboarding, and performance review processes.

One of my core responsibilities was managing full-cycle recruitment. I led every stage from job posting and candidate screening to interviews, onboarding, and compliance documentation. I also implemented a structured approach to managing a hybrid workforce by sourcing, evaluating, and coordinating freelancers from platforms such as Upwork, Fiverr, and PeoplePerHour. This ensured seamless task delegation, clear integration into team workflows, and timely project execution.

In addition, I led bid response efforts for government opportunities including a successful contract with Ramsey County, Minnesota. I managed the RFP process end to end, aligned candidates with project mandates, and ensured all staffing requirements were met with full administrative oversight.

My work directly contributed to over $500,000 in new contract value within a four-month period. By introducing reporting systems, onboarding structures, and workforce alignment tools, I played a pivotal role in elevating operational efficiency and positioning Union Solutions for sustainable growth. My ability to combine execution-level focus with organizationa

At RCC Outreach, I lead a high-performance outreach and staffing agency that supports real estate professionals, startups, and service-based businesses across both public and private sectors. As founder and operations lead, I oversee daily execution across client outreach, cold campaign management, hiring systems, and backend team oversight to help organizations engage leads, build talent pipelines, and streamline operations.

My core responsibility is ensuring that every outreach campaign—whether SMS, email, or cold calling—is fully aligned with the client’s brand, conversion goals, and performance targets. I design and deploy multi-channel outreach strategies, manage targeted contact lists, segment and enrich leads, and recycle dormant databases to re-activate qualified prospects. This includes overseeing caller training, campaign scripting, and KPI tracking to optimize performance in real time.

I also manage all facets of recruitment and team management. This includes sourcing and interviewing candidates, onboarding new hires, conducting live training, and implementing daily oversight protocols that track agent productivity and quality of execution. I maintain detailed reporting structures that give clients full visibility into agent output, lead response rates, and conversion data.

On the backend, I support executive teams with CRM maintenance, workflow organization, calendar coordination, and system integration. My approach combines technical tools with hands-on leadership to ensure nothing falls through the cracks—whether that’s a missed lead, a hiring gap, or a stalled follow-up.

Through RCC Outreach, I’ve helped clients re-engage thousands of cold leads, generate off-market closings, cut their lead costs by up to 38%, and build fully remote sales and support teams. By structuring operations for consistency, visibility, and scale, I position clients to focus on closing deals and growing their businesses while I handle the engine behind the scenes.