Sanikay

At ReachMax, I support both local and international businesses by handling client outreach, lead qualification, and appointment setting. I also train and coach sales reps to improve communication, boost conversions, and deliver a consistent client experience. My work includes developing effective scripts, refining outreach strategies, and ensuring high-quality engagement across channels.

At Jon-Don, I provided remote administrative and customer support to U.S.-based clients. My responsibilities included responding to inquiries, resolving issues, processing orders, and ensuring timely follow-ups. I consistently maintained a high standard of service, demonstrating professionalism, attention to detail, and strong communication skills in a fast-paced environment.

At Clipboard Health, I worked remotely to support U.S.-based healthcare professionals and facilities. My role involved handling inbound and outbound communication, resolving scheduling issues, and assisting with account-related inquiries. I used tools like Slack and Zendesk with macros to efficiently manage tickets and provide timely, accurate support while maintaining a high level of empathy and professionalism.

As the owner of Alegría Travel Services, I plan and book personalized travel experiences for individuals and families, specializing in all-inclusive packages and international destinations. I handle end-to-end travel coordination, including flights, accommodations, transfers, and customer support, ensuring a smooth and enjoyable experience for every client. I also manage promotions, vendor relationships, and client communications with a focus on service, value, and trust.

At Sagicor Life, I worked as a Financial Advisor, helping clients identify and secure life insurance and financial solutions tailored to their needs. I consistently exceeded sales targets and earned multiple awards, including Rookie of the Year and MDRT qualifier. My role involved conducting client consultations, presenting customized plans, and building long-term relationships through trust, education, and ongoing support.