Santiago
Customer Success Specialist
About
Operations & Dispatch Manager | 4+ Years of Logistics & Operations Experience
Industry Experience
Candidate has not listed any industry experience.
Software Experience
Candidate has not listed any software skills.
Candidate Information
English Level
Professional Fluency (B2/C1)
Roles Qualified For
Work Experience
Operations Manager
12/2024 - Presenthttp://supremeoil.us
Manage day-to-day operations and dispatch activities, ensuring optimal resource allocation and service efficiency.
Lead scheduling, monitoring KPIs, and resolving operational issues in real time.
Collaborate with cross-functional teams to improve processes and support business objectives.
Customer Support Representative
02/2020 - 08/2020http://www.tp.com
Provided customer support through phone and digital channels, ensuring high levels of customer satisfaction.
Managed customer inquiries, requests, and issue resolution while maintaining accurate records in the CRM system.
Assisted customers with account-related questions, troubleshooting, and service guidance.
Followed company procedures and quality standards to meet performance and service-level metrics.
Collaborated with team members and supervisors to improve service efficiency and customer experience.
Customer Support Representative
01/2019 - 11/2019https://www.sykes.com/latam/
Provided customer support while identifying sales opportunities and generating qualified leads.
Assisted customers with product and service inquiries, promoting solutions aligned with their needs.
Conducted outbound and inbound interactions to support sales and retention efforts.
Maintained accurate customer data and interaction records in CRM systems.
Met service quality standards and contributed to sales and lead generation targets.
Licenses, Certifications & Awards
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