Santiago

Handled high volumes of outbound and inbound calls, setting qualified appointments for automotive services while maintaining a professional and customer-centric tone.

Achieved top-tier conversion rates by promptly following up with leads via phone, email, and CRM-based workflows.

Delivered consistent service excellence, reducing missed appointment rates and improving customer satisfaction scores.

Maintained accurate and detailed records using platforms like BATS, Xtime, and RingCentral to ensure seamless coordination with sales teams.

Recognized for reliability, speed, and empathy in customer interactions, often assigned to handle escalated or time-sensitive opportunities.

Contributed to process improvements by suggesting better call scripts and email templates, helping increase team efficiency and booking rates.

Specialized in outbound lead generation, building strong relationships with prospects to create qualified opportunities for the sales team.

Consistently exceeded monthly outreach and conversion targets by using personalized messaging strategies and CRM-driven follow-ups.

Played a key role in pipeline development by identifying high-quality leads that matched ideal customer profiles, contributing to overall revenue growth.

Promoted to Training Assistant due to performance and leadership skills; onboarded and trained over 15 new sales agents on company tools, outreach techniques, and compliance standards.

Developed onboarding materials and shadowing sessions to reduce new hire ramp-up time and improve first-month performance.

Collaborated closely with senior leadership to optimize prospecting strategies and improve team-wide KPIs.

Managed the full sales cycle—from responding to quote requests to closing deals—for nationwide auto transport services.

Averaged a closing rate 20–30% above company benchmarks by following up promptly with prospects and tailoring quotes to customer needs.

Maintained real-time communication between customers and drivers to ensure timely vehicle pickups and deliveries at the correct drop-off locations.

Proactively resolved delivery issues and delays, earning consistent positive feedback and repeat business from satisfied clients.

Built and maintained a personal book of business with long-term clients, contributing significantly to company revenue growth.

Recognized for reliability, high customer satisfaction, and ability to manage dozens of active transports simultaneously using tools like Central

Delivered professional customer support for AT&T clients, addressing billing inquiries, service issues, and technical concerns in a high-volume call center environment.

Consistently met or exceeded key performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.

Recognized by supervisors for maintaining a call resolution rate above 90%, while adhering to strict compliance and quality assurance standards.

Demonstrated excellent communication and problem-solving skills, leading to improved customer retention and fewer repeat calls.

Managed a daily workload of up to 80+ customer interactions with efficiency, empathy, and professionalism, contributing to the team’s overall performance targets.