Sean

● Responded to high-volume inbound calls, chats, and emails from guests and hosts worldwide.

● Monitor KPIs and trends to enhance customer satisfaction above to 80% and quality standards above 90%.

● Assisted with booking management, including new reservations, modifications, and cancellations.

● Resolved disputes between guests and hosts by investigating issues and providing fair solutions.

● Provided guidance on Airbnb policies, procedures, and community standards.

● Assisted customers worldwide via phone, chat, and email regarding orders, shipments, and product inquiries.

● Handled order tracking, delivery issues, refunds, and replacements while maintaining accuracy and efficiency.

● Resolved escalated issues such as lost or damaged packages, incorrect shipments, and payment disputes.

● Guided customers through account setup, password resets, and subscription management.

● Processed returns and exchanges in compliance with Amazon’s policies and ensured smooth customer experiences.

● Delivered exceptional customer service to clients, resolving inquiries and issues efficiently.

• Managed client onboarding and support, guiding potential renters through the rent-to-own process and ensuring a smooth transition to ownership.

• Conducted outbound and inbound outreach, generating and qualifying leads to grow the client base.

• Maintained accurate client records and lease documentation using CRM and internal management systems.

• Coordinated payment schedules, property viewings, and follow-ups to maximize client satisfaction and retention.

• Collaborated with cross-functional teams to streamline workflows, improve operational efficiency, and meet monthly sales targets.