Sebastian

Leveraged advanced AI prompt engineering

techniques (self-taught) to master company

products/services, enabling hyper-targeted,

persuasive cold outreach that achieved a 21%

call-to-appointment conversion rate – 17%

above targets.

Built AI-assisted CRM workflows that:

• Reduced missed follow-ups by 14% via

automated tracking triggers

• Increased lead conversion by using AIgenerated engagement templates

• Scaled outreach to 100+ daily contacts while

maintaining personalization

Pioneered AI-augmented sales strategies that:

• Identified upsell opportunities of cold

interactions, boosting revenue

• Closed 11% of SaaS deals directly from first

contact using AI-refined pitches

• Trained team members on prompt

engineering basics, improving collective

output.

Optimized scheduling efficiency by

implementing

an online booking system, reducing scheduling

conflicts by 25% and improving overall team

productivity.

Leveraged CRM tools to streamline lead

tracking

and management, achieving a 20% increase in

appointment conversion rates and ensuring

seamless follow-ups.

Developed and maintained a comprehensive

reporting system for appointment-setting

activities, enabling data-driven decisionmaking

and improving key performance metrics by 15%

Experienced with various CRM platforms, scheduling systems, and productivity tools to optimize workflows and enhance customer interactions. Skilled in leveraging technology to improve efficiency, data tracking, and communication.

Defined and implemented clear performance

metrics for the team, resulting in a 15%

increase

in target achievement rates and improved

accountability.

Coached and mentored team members on

essential job techniques, boosting individual

productivity by 20% and reducing errors by

10%.

Partnered with department leads to streamline

workflows and enhance interdepartmental

coordination, reducing project turnaround

times

by 25% and achieving collective business goals

ahead of schedule.

Conducted regular skills assessments and

provided targeted training, improving team

competency and closing skill gaps for 90% of

underperforming employees.

Evaluated operational processes and identified

improvement opportunities, implementing

changes that increased efficiency by 15%.

Developed and executed strategic

improvement

plans aligned with organizational goals,

contributing to a 10% increase in overall team

performance.