Sebastian

Cold caller, Customer Support and Supervisor.

- Cross-selling. Provide customer support and, during the call, offer the product/service offered by the company.

- As a cold caller, I made around 50 calls per day to get appointments with potential clients.

- Supervisor Role. I was in charge of 14-16 people during a year in this position. I had to create a daily game plan to reach the KPIs and conduct coaching sessions with the agents to review their performance.

- Customer Support. I received interactions via chat and phone, and once the user mentioned the issue, I had to complete an investigation and provide a resolution via e-mail, solving 40 cases per day.

Brake pads factory, GIC BRAKE • SDR, Appointment Setter

- Call potential companies that were importing brake pads in South America, doing 30-40 calls per day.

- Reach the CEO or someone who can make decisions at the company.

- Send follow-up via mail or WhatsApp and ask for a list to quote them.

Ghostwriting and appointment setting • Marketing Agency

- Review the daily LinkedIn connections on client’s profile.

- Review new follows and likes on Twitter and send messages to qualify the contact.

- Start 10-15 new conversations to set appointments.

- Qualify leads and set appointments

- I was able to set between 8-10 meetings per week, minimum 30 per month

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Lead Qualifier • Appointment Setter • Closer

-Qualified 150+ leads per month.

-Managed 200+ active HubSpot pipeline leads.

-Generated 15k–20k USD in new monthly revenue through consultative calls.

-Maintained a steady flow of high-intent prospects ready for closing.