+3 years of experience in administrative roles, customer service, factoring, payments, refunds.

• Interview and train team members; plan, assign, and direct work.

• Develop strategic and operational plans for the work group; manage execution and measure results.

• Review performance to achieve organizational objectives.

• Handle complaints and resolve issues.

• Achieve financial objectives based on the annual budget; schedule expenditures; analyze variances; and implement corrective actions.

• Manage store revenues, including cash handling, deposit reconciliation, and bank deposit delivery.

• Ensure the availability of merchandise and services; maintain inventory levels.

• Analyze sales figures and forecast future sales volumes to maximize profitability.

• Manage stock levels and make key decisions regarding inventory control.

• Conduct regular store meetings.

• Interview and train team members; plan, assign, and direct work.

• Develop strategic and operational plans for the work group; manage execution and measure results.

• Review performance to achieve organizational objectives.

• Handle complaints and resolve issues.

• Achieve financial objectives based on the annual budget; schedule expenditures; analyze variances; and implement corrective actions.

• Manage store revenues, including cash handling, deposit reconciliation, and bank deposit delivery.

• Ensure the availability of merchandise and services; maintain inventory levels.

• Analyze sales figures and forecast future sales volumes to maximize profitability.

• Manage stock levels and make key decisions regarding inventory control.

• Conduct regular store meetings.

• Interview and train team members; plan, assign, and direct work.

• Develop strategic and operational plans for the work group; manage execution and measure results.

• Review performance to achieve organizational objectives.

• Handle complaints and resolve issues.

• Achieve financial objectives based on the annual budget; schedule expenditures; analyze variances; and implement corrective actions.

• Manage store revenues, including cash handling, deposit reconciliation, and bank deposit delivery.

• Ensure the availability of merchandise and services; maintain inventory levels.

• Analyze sales figures and forecast future sales volumes to maximize profitability.

• Manage stock levels and make key decisions regarding inventory control.

• Conduct regular store meetings.

• Interview and train team members; plan, assign, and direct work.

• Develop strategic and operational plans for the work group; manage execution and measure results.

• Review performance to achieve organizational objectives.

• Handle complaints and resolve issues.

• Achieve financial objectives based on the annual budget; schedule expenditures; analyze variances; and implement corrective actions.

• Manage store revenues, including cash handling, deposit reconciliation, and bank deposit delivery.

• Ensure the availability of merchandise and services; maintain inventory levels.

• Analyze sales figures and forecast future sales volumes to maximize profitability.

• Manage stock levels and make key decisions regarding inventory control.

• Conduct regular store meetings.

• Provided assistance to members of the Airbnb community.

• Resolved customer inquiries regarding reservations, refunds, and cancellations in a timely and satisfactory manner.

• Utilized Customer Relationship Management (CRM) systems to accurately track and manage customer data.

• Trained and mentored new call center representatives on policies, procedures, and customer service best practices.

Assisting assigned

carriers with their payment inquiries, requests, and issues.

Collecting payments that are in dispute, review all the open invoices with specific days of aging and collect all the payment information possible.

Follow up the factoring process from receiving the paperwork to purchasing the load and collecting the open balance.

Contact debtors to collect payments from the assigned carriers.

Maintain constant communication with carriers to solve inquiries related to their accounts.

Request the necessary paperwork to carriers when there are issues with their loads.

Review concentrations to prevent possible losses.

Review workout and No-buy accounts for inactive carriers or carriers without an active insurance.

Answer calls from carriers and debtors to solve doubts or provide guidance.

Constantly review the audit and verification queues in order to factor the invoices in a timely manner.

Provide support to the auditors and verifiers with any issues or doubts related to the paperwork.

Review the exploration dates for all the carrier’s insurances.

Monitor all the e-mails received throughout from carriers and brokers.

Follow the “First fund” introduction guidelines set by Engaged Financial with to the new carriers assigned.

Perform thorough check to a broker, whenever the carrier needs assistance to verify whether if a broker is approved or not.

Review concentrated relationship between carriers and debtors in order to request a credit limit to have more control over the open balance.

Support with additional tasks assigned.