6+ years on customer success and onboarding across multiple companies.

- Managed onboarding and support for new and existing customers.

- Set up multiple integrations (EDI, API, CSV/FTP).

- Oversaw project management for existing accounts.

- Conducted weekly follow-ups with clients to ensure satisfaction and retention.

- Troubleshot over 100 different integrations.

- Created and followed up on JIRA tickets.

- Provided training for customers and new hires.

- Supported onboarding for new clients including financial and website configuration.

- Connected various channels and managed account setup.

- Conducted recurrent follow-ups with customers to ensure proper implementation.

- Led implementation for key accounts with contracts exceeding $100K.

- Managed network setup and integrations with Active Directory and SSO (LDAP, SAML).

- Implemented NOAA alerts sync and integration with MS Teams.

- Delivered admin training and handled JIRA requests for product/development teams.

-Provide support to the current customers of the software.

-Assign meetings with the different specialist

-Retention

-Collections

-Follow Up

-Provide onboarding to the clients that requested custom mobile app on their licenses

-Remotely install the check-in software for the customer

-Follow up on Apple and Android processes (DUNS, Apple dev account)

-Make sure to have the customer up and running before the first 3 months of the license

-Share client feedback and special requests with the development team for review and implementation.