Sebastian
Customer Success Manager
$2,352.94 - $4,117.65
About
6+ years on customer success and onboarding across multiple companies.
Industry Experience
E-Commerce
Health & Wellness Software
Business Consulting & Services
Call Centers
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
https://flxpoint.com/
- Managed onboarding and support for new and existing customers.
- Set up multiple integrations (EDI, API, CSV/FTP).
- Oversaw project management for existing accounts.
- Conducted weekly follow-ups with clients to ensure satisfaction and retention.
- Troubleshot over 100 different integrations.
- Created and followed up on JIRA tickets.
- Provided training for customers and new hires.
https://www.hostaway.com/
Finland
- Supported onboarding for new clients including financial and website configuration.
- Connected various channels and managed account setup.
- Conducted recurrent follow-ups with customers to ensure proper implementation.
https://www.regroup.com/
- Led implementation for key accounts with contracts exceeding $100K.
- Managed network setup and integrations with Active Directory and SSO (LDAP, SAML).
- Implemented NOAA alerts sync and integration with MS Teams.
- Delivered admin training and handled JIRA requests for product/development teams.
Customer Experience Manager
11/2019 - 10/2020https://virtuagym.com/
Netherlands
-Provide support to the current customers of the software.
-Assign meetings with the different specialist
-Retention
-Collections
-Follow Up
-Provide onboarding to the clients that requested custom mobile app on their licenses
-Remotely install the check-in software for the customer
-Follow up on Apple and Android processes (DUNS, Apple dev account)
-Make sure to have the customer up and running before the first 3 months of the license
-Share client feedback and special requests with the development team for review and implementation.
Licenses, Certifications & Awards
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