Seif
Client Support Coordinator
$23.53
About
5+ years of Customer Service experience, using Zendesk and Salesforce as a Remote Customer Support Specialist.
Industry Experience
Pharmaceutical Manufacturing
Pharmaceutical Preparation Manufacturing
Online News
Telecommunications
Computer Games
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
French, Russian
Roles Qualified For
Work Experience
Support Specialist
01/2023 - Presenthttps://annuaire-entreprises.data.gouv.fr/entreprise/techconnect-solutions-tech-destock-984403048
France
Delivered frontline support across multiple channels (email, live chat, phone), resolving high volumes of customer inquiries while consistently meeting performance benchmarks like first response time and customer satisfaction (CSAT).
Maintained detailed knowledge of products/services to troubleshoot issues effectively and guide users to solutions.
Collaborated cross-functionally with product and engineering teams to escalate bugs and share customer feedback.
Contributed to internal knowledge bases and support documentation to streamline workflows and reduce repetitive inquiries.
Tracked KPIs and used analytics to improve support quality and response efficiency.
https://annuaire-entreprises.data.gouv.fr/entreprise/innovative-solutions-944292358
France
Supported end-to-end project coordination in a fully remote setup, ensuring 100% on-time delivery of all milestones by managing tasks via Asana and Slack.
Created and delivered weekly client-facing status reports, improving visibility and cutting scope change delays by 30%.
Optimized team communication workflows and stakeholder alignment, reducing average project timelines by 2 weeks through proactive coordination and follow-ups.
Licenses, Certifications & Awards
COVID-19 Contact Tracing
John Hopkins University
11/2022
Data analytics Professional
11/2022
IT support Professional
11/2022
Socila Media marketing Professional
META
11/2022
Digital Marketing
05/2022
Videos
Candidate has no videos yet.
Trusted by GTM teams at:
