Shadae
Virtual Assistant
$1,460 – $2,090/mo
About
Experienced Virtual Assistant, Medical Biller, Collections, and Customer Support Professional with 10+ years of experience in BPO, sales, and appointment setting. Skilled in email, chat, and phone support, handling escalations, scheduling appointments, and resolving customer concerns. Proven ability to work independently, manage multiple tasks, and meet performance goals targets.
Industry Experience
Customer Service Software
Customer Support Software
Data Management Software
E-Commerce Software
Medical & Diagnostic Laboratories
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
07/2022 - 01/2026https://modsquad.com
Managed high-volume customer inquiries through email and ticketing systems, resolving
account issues, processing refunds, and handling escalations while maintaining service
level agreements and customer satisfaction.
Assisted customers with account setup, login issues, and troubleshooting technical
errors, providing step-by-step guidance and ensuring timely resolution of concerns.
Tracked packages, coordinated with internal teams, and documented all interactions in
CRM systems to ensure accurate case updates and consistent follow-up communication.
Virtual Assistant
07/2022 - 12/2022https://www.calltend.com/
Conducted outbound prospecting to identify qualified leads, engaged prospects through
phone and email communication, and scheduled appointments for sales representatives.
Managed calendars, confirmed appointments, and maintained detailed records of lead
interactions and follow-ups to support pipeline management.
Met daily and weekly appointment-setting targets while maintaining professional
communication and building rapport with potential clients.
Legal Assistant
09/2021 - 02/2022https://krauseandkinsman.com/
Provided email and SMS support to clients
Created cases for clients through Smart Advocate
Sent agreement forms and fillable questionnaires via email
Assisted clients with probate inquiries
Conducted initial interviews for claims through outbound calls
Billing Specialist
06/2021 - 03/2022https://renttoownservices.com/
Contact customers to collect overdue payments via phone, email, or messaging
Negotiate payment plans and follow up on commitments
Maintain accurate records of customer interactions and payments
Investigate and resolve billing issues or disputes
Ensure compliance with company policies and legal regulations
Meet daily or monthly collection targets
Licenses, Certifications & Awards
High School Diploma In Business Education
St.Thomas Technical High School
07/2016
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