Client Success Advisor & Virtual Assistant | 3 Years | Salesforce, ChatGPT | Customer Support & IT Help Desk
Shakero
Customer Success Specialist
About
Over 6 years customer service representative being the company first point of contact. I am able to state that being able to assist customer with complaint either by call or email has allowed me to think outside of the box that usual on how to resolve him/her issue. It has also allowed me to ensure if a situation comes up again I am awre of the steps to take to handle the situation.
Industry Experience
Medical & Diagnostic Laboratories
Health & Wellness Software
Appointment Setting Agency
Call Centers
Virtual Receptionists Agency
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
08/2019 - 11/2025www.Conduent.com
Jamaica
Heathcare: Claims, Grievances, Benefits and Inquiry currently for Aetna CVS Health
Virtual Assistant
06/2022 - 07/2023www.ariahdigital.com
Jamaica
Client Relations
Attention to Details
SEO
Support Services
Customer Success Specialist
11/2025 - PresentHttps://myvmgroup.com
Jamaica
As a member Engagement agent, my duties entails as follow:
Security verification
Validation
Update account information
Account inquires
Product and service knowledge
Upsell and referrals
Licenses, Certifications & Awards
Building a Digital Market via Websites and Email
Skillsoft
05/2023
Expert Insights on Coaching
Skillsoft
10/2022
Videos
Watch Video
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