Shane

Managed 150 inbound and outbound calls daily, assisting customers with mobile plans, device upgrades, service activations, and billing inquiries in a high-volume remote sales environment.

Delivered personalized sales pitches, successfully upselling wireless plans, internet services, accessories, and insurance products based on customer needs.

Consistently exceeded monthly sales targets and conversion goals by building rapport, identifying opportunities, and closing deals during live interactions.

Educated customers on new product features, promotional offers, and account benefits to drive long-term loyalty and retention.

Used internal CRM tools to update customer records and follow up on potential sales opportunities.

Maintained high customer satisfaction scores while balancing speed, accuracy, and professionalism in a remote setting.

Responded to 100 inbound customer calls daily, resolving inquiries related to orders, subscriptions, product features, and machine support in a fast paced, high-volume remote environment.

Delivered personalized product recommendations and upsold coffee capsules and accessories, contributing to increased customer satisfaction and sales.

Provided step-by-step troubleshooting assistance for Nespresso coffee machines, reducing the need for escalations and improving first-call resolution.

Processed customer orders, tracked shipments, handled returns, and managed customer accounts using CRM and order management tools.

Maintained accurate documentation of customer interactions and followed up on open cases to ensure timely resolution.

Demonstrated strong remote communication skills, time management, and adaptability to ensure productivity in a fully remote setting.

Managed 100 inbound calls daily, assisting customers with hotel reservations, modifications, cancellations, and special requests in a remote, high-volume call center environment.

Delivered accurate booking information and resolved billing or booking discrepancies with a focus on efficiency and customer satisfaction.

Maintained compliance with company policies, privacy regulations, and partner hotel procedures while handling sensitive customer and payment information.

Utilized multiple reservation and CRM platforms to update customer accounts, process transactions, and manage booking confirmations.

Provided exceptional service by listening attentively, de-escalating issues, and offering appropriate solutions or compensation when needed.

Demonstrated strong attention to detail, multitasking, and communication skills, ensuring consistent and professional service delivery.

Handled 150 inbound calls daily from commercial clients and drivers regarding fleet support, roadside assistance, rental reservations, and service scheduling.

Provided real-time support for logistics and transportation issues, ensuring prompt coordination with maintenance teams and dispatch units across multiple locations.

Accurately recorded service requests, vehicle issues, and resolution outcomes using Ryder’s internal fleet management and CRM systems.

Delivered exceptional customer service under pressure, often assisting with urgent breakdowns or scheduling conflicts in a 24/7 call center environment.

Maintained compliance with Ryder's operational protocols, safety standards, and DOT regulations during all client interactions.

Worked efficiently in a remote setup, demonstrating strong multitasking, decision-making, and time management skills while consistently meeting service-level goals.

Supported team performance by mentoring new hires and sharing best practices for handling complex service requests

Managed 100 inbound calls daily, assisting residential and business customers with billing inquiries, technical support, plan upgrades, and account troubleshooting.

Provided real-time support for service disruptions, device activation, and mobile feature setup while guiding customers through system navigation.

Resolved complex billing issues and disputes with professionalism and accuracy, resulting in improved customer satisfaction and loyalty.

Promoted AT&T products and service plans, achieving upsell targets and contributing to revenue growth through tailored recommendations.

Utilized CRM tools and internal systems to document call interactions, process service changes, and follow up on unresolved issues.

Consistently met or exceeded key performance indicators KPIs) including average handle time, first-call resolution, and CSAT in a fast-paced remote environment.

Demonstrated excellent remote communication, problem-solving, and multitasking skills while maintaining service quality standards.