10+ years in Customer Service| 3+ years Customer Service Account Manager| 5+ years Working Remote

Shanelle

Top Rated

Technical Support Specialist

Jamaica🇯🇲

Industry Experience

Customer Support Teams Agency

Healthcare Technology

Software Experience

Salesforce

Google Sheets

Google Meet

Slack

Dynamics 365

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Technical Support Specialist

Customer Support Manager

Work Experience

Customer Support Manager

06/2019 - 06/2025

www.sutherlandglobal.com

Leading and managing a team of customer service

representative. Setting performance goals and target for the team, and

ensuring that they are met or exceeded. Developing and implementing strategies to improve

customer service and loyalty. Handling customer service escalations and resolving

complex issues.

09/2014 - 08/2017

Www.conduent.com

I was a Customer Service Advisor working for Humana where I was responsible for making outbound calls to pharmacies and doctors office to ensure that each patients will get the prescription on time without any hassle with the insurance.

Sales Representative

09/2017 - 03/2019

Www.Ibex.com

Jamaica

I was responsible for making outbound calls to At&T customer to sell or upgrade their mobile or internet package.

Licenses, Certifications & Awards

Shanelle Ellis

Customer Success Team Leadership

Support Team Leadership

Sutherland Global

06/2024 - 06/2025

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