Shanelle
Technical Support Specialist
$2,117.65
About
10+ years in Customer Service| 3+ years Customer Service Account Manager| 5+ years Working Remote
Industry Experience
Customer Support Teams Agency
Healthcare Technology
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Manager
06/2019 - 06/2025www.sutherlandglobal.com
Leading and managing a team of customer service
representative. Setting performance goals and target for the team, and
ensuring that they are met or exceeded. Developing and implementing strategies to improve
customer service and loyalty. Handling customer service escalations and resolving
complex issues.
Www.conduent.com
I was a Customer Service Advisor working for Humana where I was responsible for making outbound calls to pharmacies and doctors office to ensure that each patients will get the prescription on time without any hassle with the insurance.
Sales Representative
09/2017 - 03/2019Www.Ibex.com
Jamaica
I was responsible for making outbound calls to At&T customer to sell or upgrade their mobile or internet package.
Licenses, Certifications & Awards
Shanelle Ellis
Sutherland Global
06/2024 - 06/2025
Trusted by GTM teams at:
