Shauna-gay

Oversee the team's performance, provided training and support, set targets both personally and for team. Experienced in using Salesforce CRM in this role along with supporting software platforms like Fluent Cloud, Five9, Microsoft Teams, Outlook, Calendly, Hubstaff, Contact Science and a few others. Met and exceeded metrics for weekly and monthly KPI's more than 30%.

Call center environment, provided assistance in the reservations, customer service and sales departments for international Client. Duties included responding to customer inquiries via phone, email and chat. Troubleshooting and resolving customer issues in a timely manner. Documenting interactions and issues in a CRM and ticketing system and provided accurate detailed information about products and services. Escalate complex issues to senior support agents or technical team.

Contact potential or existing customers via phone to promote services and pitching services to customers, highlighting features and benefits. Meeting sales targets and performance metrics. Persuade customers to purchase services and have knowledge of the services. Ability to handle rejection and maintain a positive attitude.