10+ Years of Experience as Administrative & Order Processing Specialist | E-Commerce & Customer Support Expertise
Shernett
Order Processor
$2,360 – $3,390/mo
Industry Experience
E-Commerce
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Executive Assistant
11/2024 - 12/2025https://www.uncommongoods.com/
• Processed and managed customer refunds, billing adjustments, and internal orders to ensure accurate and efficient transactions.
• Resolved shipping issues, including tracking lost packages, coordinating replacements, and handling carrier disputes
• Provided multi-channel customer support via chat, phone, and email, addressing inquiries related to orders, payments, and product details.
• Collaborated with internal teams to streamline order fulfillment and return processes, ensuring quick resolutions and minimal delays.
Customer Success Specialist
09/2018 - 11/2024https://www.microsoft.com/en-us/
•Provided comprehensive technical support through chat and email communications to executive-level clients, including troubleshooting software applications and configuring devices.
• Coordinated with the sales team to identify upselling and cross-sell opportunities, resulting in increased revenue and client retention.
• Assisted organizations in transitioning from legacy systems to modernized ERP Dynamics 365 plans along with scheduling trials.
• Assisted 200+ clients with product information, trials, and deployment for Dynamics 365 CRM's and ERP's, resulting in a 95% customer satisfaction rate.
Trusted by GTM teams at:
