Sofía

Appointment setting and customer support for various car dealerships in the United States. My main responsibility was to schedule service appointments for customers. Our team acted as the first point of contact for clients needing maintenance or repairs on their vehicles—such as oil changes, mechanical repairs, and routine service check-ups.

We coordinated directly with the service departments of the dealerships to ensure that appointments were properly scheduled based on availability and customer needs. In addition to booking appointments, we also took messages, answered basic service-related questions, and relayed important information to the service advisors.

In many ways, we served as virtual assistants for the service advisors, helping manage their calendars and workload. Once the customer arrived at the dealership, the service advisors would provide more detailed information and keep the customer updated on the vehicle’s status.

Customer service and billing for ADT security services.We managed incoming calls from clients who had questions, concerns, or complaints about their monthly statements, charges, or billing cycles. Our role required clear communication and problem-solving skills to explain charges, investigate discrepancies, and ensure customer satisfaction.

In addition to addressing billing concerns, we were also responsible for processing payments over the phone. This included securely collecting credit card or checking account information and completing virtual payments through the system. Our focus was always on providing professional, secure, and efficient support to ensure a smooth billing experience for the customer.

I worked as a customer service representative for BJ’s Wholesale Club, a major wholesale retail chain in the United States. My primary focus was assisting customers with issues related to their online orders.

Our responsibilities included responding to inquiries regarding delayed, missing, or incorrect orders, processing refunds, handling complaints, closing support tickets, and escalating more complex situations when necessary. We served as the main point of contact for all online shopping concerns, providing timely and effective support to ensure a positive customer experience.

The role required strong communication skills, empathy, and problem-solving abilities to resolve issues efficiently and professionally.