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Sofía

Top Rated

Remote Customer Support & Virtual Operations Specialist with 4+ Years of Experience in Chat, Email Support, Scheduling, and Administrative Coordinatio

Executive Assistant

Colombia🇨🇴
Marketplace protected

About

I am a hardworking, creative, and outgoing professional with a strong passion for helping others. I am highly organized, dependable, and a fast learner who adapts quickly to new tools and systems. With several years of experience in the service industry, I’ve developed excellent communication and active listening skills, as well as the ability to remain calm under pressure and effectively deescalate customer concerns.

Core Experience

Industry Experience

Outbound Sales AgencyCustomer Service Agency

Business challenges

CRM inefficiency

Success metrics

Lower call wait timesImproved sales effectiveness

Jobs to be done

Call CenterCustomer ServiceAppointment Setting

Software Certifications

Audiovisual media and communication

University of Medellin

01/2022

Photography

La escuela de fotografía moda y producto

05/2021 - 07/2025

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Executive AssistantVirtual AssistantContent MarketerDigital Marketing ManagerSocial Media Manager

Work Experience

Videos