Customer Success & Client Operations Specialist | 7+ Years in Customer Service, Scheduling, Events & Client Communication

• Managed 25 to 30 outbound calls daily while coordinating 6 to 10 appointments per day and serving 40 plus customers across phone, text, and email communications.

• Delivered responsive, professional customer service in a fast-paced environment while maintaining detailed scheduling records and follow-up documentation.

• Managed client relationships across 10 plus regional markets, proactively communicating updates and ensuring satisfaction throughout each engagement.

• Coordinated approximately 25 client and candidate interactions weekly while maintaining organized scheduling, documentation, and follow-up processes for a pipeline of 75 to 80 active accounts.

• Contributed to 3 to 4 successful client placements biweekly by staying closely aligned with client needs and delivering timely, accurate communication throughout the process.

• Served as the primary client contact for national brand activations, product launches, and trade shows representing Fortune 500 automotive brands including BMW, Porsche, Cadillac, and General Motors, coordinating events for 50 to 500 plus attendees.

• Collected and documented daily customer interaction feedback including foot traffic counts, registrations, lead captures, and written engagement summaries with a minimum of three client interaction comments per event, reported directly to program managers.

• Produced post-event reports documenting marketing moments, attendee feedback, and operational performance, delivering written follow-ups to maintain client relationships and support future planning.

• Drove 20 percent cost savings through vendor negotiation and budget oversight while maintaining high service standards across multi-city national tours.