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Steven

Top Rated Plus

Sales Representative

Colombia🇨🇴

$2,352.94 - $4,705.88

About

Sales and Customer Success Specialist with 15+ years in administration, logistics, and B2B sales across tech and service industries.

Industry Experience

SaaS Platforms

Business Consulting & Services

Marketing & Advertising

IT Services & IT Consulting

Retail & E-Commerce

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Sales Representative
Customer Success Manager
Administrative Coordinator
Administrative Specialist
Account Executive

Work Experience

Operations Coordinator

03/2012 - 06/2014

http://www.hackensackmeridianhealth.org

As my first job opportunity working at the hospital that I was actually born and raised was a true blessing. Hackensack University Hospital of New Jersey's Top-Ranked Hospital Network, showed and provided me with the best knowledge possible in interacting with patients and serving assistance to nurses as well as time with doctors. It gave me insight in working in fast pace environment and heavy energy as well but it molded me to take and ease challenges with patience and compassion. Moving clients, assisting patients and building reports.

Customer Support Representative

04/2014 - 08/2017

http://www.locus.net

Headquartered in Fort Lee, NJ, Locus Telecommunications is an established, leading provider of long distance, wireless, point-of-sale and carrier services. Provided me with one my first experienced and knowledge based corporate companies. I started as a customer service representative, then I scaled up as a CSM controlling and leading a team of 5 individuals. I made sure I had team meetings and one to one meetings as well. I built a solid and effective team with my leadership and my example. Many clients and customers very satisfied.

Sales Representative

05/2018 - 10/2019

http://cloudtask.info

We connect B2B and B2C companies with human verified SaaS professionals. I started working with Cloud task for I-Care intelligence at the time. Helping achieving a project that was just getting started with physicians connecting with patients and patients connecting with physicians to provide clinical data much easer and smoother. Combining multiple health plan data streams such as HCCs, HEDIS, pharmacy and Incentives. Structing KPIs into a centralized as HIPAA-compliant tool and health plans, between departments while reduce provider abrasion and provide relevant accuracy. Dashboards and ongoing progress reporting keeps providers engaged, supply and demand many outsources. A top quality customer management, where the engagement was priority and connecting with patients to provide fast value and care service. Upgrading and classifying prescriptions making sure the correct medication dates match personal information data. Insurances optimization was a key part as well.

Customer Support Manager

06/2019 - 11/2019

http://www.stanleyblackanddecker.com

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done since 1843. Leader and executive of emails to connect from region to region to state to state. Responding to major entrepreneur companies like Target, Home depot, Walmart, Lowes, Costco, Kiewit, Flour, Skanska and variety of many more the list goes on. Making sure clients, customers and potential peers receive there products on time with no issues involved in the manufacture side as well. Sending email blast over 200 emails at a time, conducting protocols and terms in conditions. Helping a team of eleven when I had the chance with direct calls inbound, outbound, lead generation as well as time as cold calling. My goal was always to lead as an example so my colleagues always felt at ease when there was constantly high pace environment. Building connections with major warehouses to find purpose and there common goals, at times handing out discounts to our loyal members. It was very complex field but I multitask to the core of it all.

Customer Experience Manager

01/2019 - 12/2019

http://www.onvacation.com

We are a company that transforms lives and connects people with unique destinations, creating magical stories at a proudly Colombian company with more than 23 years of experience in the tourism industry. B2B, independent sales, closing, appointment setter and marketing director were the many roles I was a part of. Guiding the audience with experiences from other members who constantly travel to showcase how the world runs. Putting smiles and happiness to clients to discover new places to adventure. Showing and explaining step by step to families so they knew our core meaning of our packets tourism. Collecting data and verifying passports to make sure documentation

Administrative Coordinator

12/2019 - 07/2022

https://www.smarthop.com/

SmartHop is a cutting-edge tech company that is revolutionizing the trucking industry. controlling and coordinating loads and cargo from warehouses to different departments. Making sure documentation and rate conformations are filled properly. Making sure the POD (Proof of delivery) is attached to the TMS. Layovers and detentions are provided. RPM fits on point with the current transportation time and range. Turning micro management and GPS MacroPoint to track and trace every logistics movement. Reaching out to government state offices to get special permits because every state like Oregon, Washington and many more demand special licenses for incoming and outcoming departures. Conducting reefer loads to have the correct temperature and spectrums on paper into trucks. Dry loads fit the correct weight and height, number pallets, skits and crates and etc.. As well as, containers are clean and labelled with certain stamp authorization. As will as the PU/DL (Pickup and delivery number is on the sheets).

Account Executive

09/2021 - 09/2023

http://www.taylorlogistics.com

Taylor is a seventh-generation, family and women-owned full service one stop supply chain stop built to deliver results. Account executive representing one of the enormous animal products called Blue Buffalo and partnering with one of the hugest baby products companies Serenity Kids. Directing sales with carriers and brokers, finding out exact prices and routes for each load and cargo. Scheduling appointments directly with numerous warehouses, verifying appointments, verifying BOL´s and seeing the time periods if it's open house load, warehouses and ports are running till the hours. Seeing how much value is in the market, compare and contrast the martials that are moving to each state or out the country like Canada and Mexico. Double brokerage as well working with analytics numbers, filling out reports and the supply demand for each project. Building strong relationships with providers for future projects. Organizing excel and data sheets to keep files organized noting everything. Using DOT to see options and reach the proper demands of value. Multitasking as much as possible with many accounts and high volume at all times. Assisting payments and invoices for each vendor making sure no specific details are left behind.

Sales Representative

09/2023 - 06/2025

https://www.tcpsoftware.com/

For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. I was using HubSpot as lead generation and outbound calls. I had a list of companies, I would go through a whole list and make sure clients had our information as well as there needs taken care of. Inbound, outbound, lead generation and cold calling was the action of plan of interacting. Leading a team of eight individuals, I would connect with clients and customers from VP's to CEO's to administrators to management. I was also upgrading and connecting subscription plans. My closing partner and I would conduct demos to the audience and provide tech details as well as necessary. I also was put in another account called Amazon Business to help carry a team of six individuals, using Salesforce to connect with the audience and help establish businesses to become a premium subscription organization. Optimizing there tools and materials with more variety and increasing there production rate at a time.

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