6+ Years SDR Expert - Experience working for Lead Generation Agencies like SD Labs Salesforce, Outreach, Apollo.io, Nooks expert

At The SD Lab, I served as an SDR managing outreach for 5 different clients, driving pipeline growth through personalized email campaigns, cold calls, and strategic follow-ups. My role involved booking meetings to meet aggressive KPIs and delivering consistent results, including 4+ meetings booked weekly per client. I optimized outreach strategies, collaborated on objection handling, and contributed to client retention by ensuring quality lead generation. My efforts supported a 100% satisfaction rate among clients and enhanced The SD Lab's reputation for delivering measurable results.

At Synatic, I played a pivotal role as a Sales Development Representative, driving lead generation and pipeline development for the company's data integration and management solutions, DataFix and AutoDB Commissions. My responsibilities included identifying and qualifying high-value prospects, conducting outreach through tailored messaging, and booking meetings to support revenue growth targets. I consistently exceeded performance metrics, achieving a high quota attainment rate and contributing directly to the team’s sales goals. My strategic approach to prospecting, coupled with collaboration with account executives, resulted in higher conversion rates and accelerated sales cycles.

At Canopy Insurance Limited, I was responsible for driving revenue growth for the launch of a new life insurance product by driving sales using strategic marketing and outreach. My role involved prospecting and acquiring new clients, conducting needs assessments, and providing comprehensive policy recommendations. I exceeded performance targets by contributing to $30,000,000 JMD in annual recurring revenue, positioning the life insurance line as the company's most profitable business segment. Through consultative selling, effective relationship management, and consistent follow-ups, I strengthened client trust and retention while enhancing the company’s market presence.

At US Cellular, I served as an Advisor 1, Technical Support, delivering exceptional customer service and troubleshooting support for mobile devices, network connectivity, and account-related issues. I provided step-by-step solutions to resolve technical problems efficiently, ensuring customer satisfaction and minimizing downtime. My role required meeting performance metrics such as first-call resolution and customer satisfaction scores, which I consistently exceeded. By leveraging strong communication skills and technical knowledge, I contributed to a positive customer experience and strengthened brand loyalty.

As an SMB Business Development Representative at Microsoft, I focused on driving growth within the small and medium business sector by identifying and qualifying leads for Microsoft solutions. My responsibilities included engaging with decision-makers, understanding their business needs, and positioning Microsoft products to address their challenges. I consistently met or exceeded KPIs by building strong client relationships, facilitating seamless transitions to account executives, and contributing to pipeline development. My role directly supported Microsoft's mission to empower SMBs through innovative technology solutions.