Talsa

Cold Calling & Client Engagement: Consistently taking inbound cold calls to prospective clients,

effectively introducing company products/services and identifying customer needs.

-Lead Qualification: Diligently assessed leads to determine their potential, qualifying them based on specific criteria such as budget, authority, need, and timeline.

Follow-Up & Call Backs:

-Scheduled and executed strategic callbacks for interested clients, ensuring timely follow-ups

-I repeatedly exceeded employer expectations by closing 2 to 6 deals per week,

- showing negotiation skills, product knowledge, building trust and rapport quickly.

-Contributed significantly to the team’s sales targets and overall business growth.

Sutherland Global

Answer inbound calls to form current customers

- Introduce our products/services and qualify prospects by identifying their needs and interest levels

- Schedule appointments, follow-up calls, and /or close sales

- Maintain detailed call logs and lead information in our CRM

- Handle objections professionally and stay persistent

- Follow best practices to improve conversion rates

- Meet daily, weekly, and monthly calls, talk time , handle time, and sales ,

- Building rapport and following best practices to improve

The dissemination and relaying of data while altering and

-resolving customer concerns.

-The escalation and compilation of claims

Answer inbound from current customers and potential customers

- our upselling product

- or close sales

- Maintain detailed call logs and lead information in our CRM

- Handle objections professionally and stay persistent

- Building rapport and following best practices to improve

- Directing drivers through the route

- Confirming and digital clearance/delivery of packages

-Taking and escalating drivers' complaints

- troubleshooting devices

- Manipulation of software

- Assisting with the creation/ deletion of customer accounts

- Chat customer care

- Meet daily, weekly, and monthly calls, talk time, handle time, and sales

Handle objections professionally and stay persistent

- Answering a high volume of incoming calls from patients, healthcare providers, and insurance carriers regarding the status,

- Accurate Documentation: Maintaining detailed and accurate records of all customer interactions, claim statuses, and resolutions in a CRM

-Escalation: Appropriately routing or escalating complex issues

-Troubleshooting and Problem Solving: Resolving a wide range of issues, such as billing disputes,and rejected claims,

make sales calls to pharmacies and promote our high-quality thermal prescription labels.

- building relationships with potential customers, presenting our products,

-negotiating contracts and closing sales.

-Accurate Documentation: Maintaining detailed and accurate records of all lead interactions and resolutions in a CRM

-scheduling an appointment and follow-up

-Making follow-up via calls, email , and fax

- Data entry