I Have over 5 years experience customer service and debt collection, i also work as a bill collector. I am very pontual and always at work on time, i ... More
I managed account collections for a security company by accessing customer records to provide billing information, due dates, and outstanding balances. Utilized strong negotiation and communication skills to arrange payment plans, resolve disputes, and ensure positive customer interactions while securing timely payments.
Sales Representative
04/2021 - 09/2021
www.centerfield.com
Jamaica
I promoted and sold a range of telecommunications services, including Internet, home phone, mobile phone plans, and television/cable packages. Specialized in offering DirecTV and AT&T TV services, ensuring customers received tailored solutions to meet their entertainment and communication needs.
10/2021 - 04/2023
https://www.radiusgs.com
Jamaica
I worked on two distinct projects handling debt recovery and account resolution. For one project, served as a debt collector for a loan company, recovering outstanding loan balances. In the second role, acted as a bill collector for a fitness center, collecting overdue payments and processing membership cancellations for delinquent accounts.
Licenses, Certifications & Awards
Customer Engagement Associate Certificate
Basic Troubleshooting
Communication Skills
Knowledge Base Maintenance
HEART/NSTA Trust
07/2018
Certificate of completion for Basic Culinary and Home Management
Other
Heather Little-White and Associate
07/2011
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