5+ Years of Experience as Customer Service Representative & Medical Billing Specialist | Tech Support & Sales Expertise

Demonstrated effective communication and sales skills in promoting and selling mobile services through phone-based interactions. Successfully promoted and sold Wi-Fi, cable, and home phone services, meeting or exceeding sales targets.

Managed phone calls and emails, ensuring prompt and professional communication with internal and external stakeholders. Provided administrative support by assisting with office tasks, contributing to the overall efficiency of daily operations.

Organized and maintained physical and digital files, ensuring systematic storage and easy retrieval of essential data.

I focused on the registration side where I register the doctors with the insurance companies whether it’s via email, fax or website.

I ensure and follow up with fellow team to get all the required documents to submit to the insurance companies.

I do follow up calls, chat, email do get registration status.

I assist with figuring out why a claim has been denied by any chance.

Investigated and analyzed individual transactions for various purposes, such as resolving discrepancies, verifying payment details, and ensuring accuracy.

Addressed chargeback inquiries and ensured proper documentation and transactions related to these fees.

Encompass tasks such as system administration, security management, user account management.