Remote Customer Service Specialist & Data Analysis | 3 Years Driving B2B/B2C Leads and Revenue Growth

I conducted outbound calls to gather client responses for political surveys and questionnaires, ensuring accurate documentation and high-quality interactions. I consistently met and exceeded daily and weekly call quotas while maintaining compliance and professional communication standards, contributing to accurate data collection and reporting for analysis.

At Optimum, I supported both consumer and SMB/SME clients by scheduling internet service technicians, processing payments, and ensuring timely installation and service resolution. My role helped businesses and individuals maintain seamless connectivity while providing accurate, professional support through CRM and scheduling systems.

Kroger Operations Associate – Customer Support & Service

At Kroger, I assisted 80–150 customers per shift, providing guidance on grocery selections, loyalty rewards, fuel points, and promotions while managing POS transactions accurately and efficiently. I delivered fast, friendly service in a high-volume retail environment, resolved customer concerns, and ensured a positive shopping experience, consistently recognized for reliability, professionalism, and strong communication skills.