Customer Support Representative
$2,300 – $3,310/mo
Industry Experience
E-Commerce
Call Centers
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Trusted by GTM teams at:
https://www.sutherlandglobal.com/
Jamaica
• Established performance metrics to track progress and drive accountability within the team.
• Encouraged open communication among team members to foster collaboration and teamwork.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Collaborated with cross-functional teams to align customer service goals with organizational objectives, driving performance consistency.
• Maintained confidentiality regarding sensitive information related to employees or business matters.
• Addressed employee concerns, conflicts, or issues in timely manner.
• Led weekly meetings to review progress, discuss challenges, and share updates with group.
• Developed and implemented strategies to improve team performance.
• Ensured compliance with company policies, procedures, and regulations by all team members.
https://www.itelinternational.com/
Jamaica
• Supervised daily operations, ensuring adherence to quality standards and operational protocols.
• Led team meetings to enhance communication and address workflow challenges effectively.
• Trained and mentored junior staff on operational best practices and customer service excellence.
• Developed and maintained performance metrics to monitor team productivity and effectiveness.
https://hgs.com/locations/jamaica/
Jamaica
• Enhanced customer service with approaches centered on individualizing support and meeting unique needs.
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