Customer Success Specialist | 4+ Years of Experience in Remote Support & Client Operations

Toni Ann

Customer Success Specialist

Kingston, Jamaica🇯🇲

•

$1,190 – $1,710/mo

About

Dedicated and versatile professional with over 4 years of experience in guest service operations, digital scheduling, and administrative support. Proven ability to thrive in fast-paced environments, delivering high standards of accuracy and customer satisfaction through digital platforms. Skilled in virtual coordination, maintaining organized digital records, and managing complex inquiries with efficiency and professionalism

Industry Experience

Airlines & Aviation

Call Centers

Customer Service Agency

Inbound Sales Teams Agency

Performance Reporting Agency

Software Experience

ChatGPT

Salesforce

Outlook

Google Sheets

Google Workspace

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Roles Qualified For

Customer Success Specialist

Receptionist

Reservation Agent

Customer Support Representative

Bookkeeper

Work Experience

Customer Success Specialist

06/2020 - 07/2023

www.sutherlandglobal.com

Jamaica

Provided exceptional customer support by resolving inquiries and issues promptly via phone, email, and

chat.

Processed cancellations, modifications, and refunds in compliance with company policies while

maintaining positive customer relations.

Monitored and reported on reservation KPIs to identify bottlenecks and improve operational efficiency.

Handling complex reservation issues, providing timely solutions to reduce customer churn.

Coordinated with service providers to ensure accurate and timely fulfillment of reservations and special

requests

Customer Success Specialist

09/2019 - 03/2020

www.sutherlandglobal.com

Jamaica

Contact debtors via phone, email, and other communication channels to negotiate payment plans and

recover outstanding debts.

Maintained accurate records of debtor interactions and payment agreements using debt collection

software and CRM systems.

Handled customer inquiries and disputes professionally, providing clear explanations of debt terms and

resolving conflicts to facilitate payments.

Prepared detailed reports on collection activities, payment statuses, and dispute resolutions for

management review.

Utilized negotiation skills to achieve a high rate of debt recovery while maintaining positive customer

Bookkeeper

06/2018 - 08/2019

www.KCLHBusinessDevelopmentSolutions.com

Jamaica

Managed daily bookkeeping tasks including accounts payable and receivable to ensure accurate

financial records.

Prepared and submitted tax reports, ensuring timely and accurate tax filings.

Verified and updated vendor and client records to maintain accuracy in the accounting database.

Reconciled bank statements and resolved discrepancies to maintain accurate financial ledgers.

Utilized accounting software to maintain detailed records and generate financial reports for

stakeholders

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