Tyler's profile photo

Tyler

Top Rated

Customer Support Representative

Jamaica🇯🇲

$1,411.76

About

10+ Years in Account Management and Sales Executive | Expert in CRM, Analytics, and Digital Marketing Strategies

Industry Experience

Education & Training

Media & Entertainment

Technology

Software Experience

Candidate Information

Availability

Part-Time

English Level

Native Fluency (C2)

Roles Qualified For

Customer Support Representative
Account Executive
Content Marketer

Work Experience

Marketing Coordinator

10/2017 - Present

http://www.wisynco.com

- Enhanced customer service by accurate and timely responses to customers queries and recommendations to supervisors based on high-level product knowledge.

- Executed coordinated promotional campaigns for seasonal sales events with a budget of $325,000.000 JMD annually.

- Work with the sales and marketing team to come up with unique strategies to market 300 products offered.

Customer Support Representative

09/2021 - 01/2022

https://javvycoffee.com/

- Enhanced customer service by accurate and timely responses to customers queries and recommendations to supervisors based on high-level product knowledge with an email response rate of over 100+ per day.

- Interacting with customers and other stakeholders via the company’s social media accounts with an engagement tally of 75 contacts per day.

- Using social media marketing tools to create over 30 posts and maintain the company’s brand.

Licenses, Certifications & Awards

Evaluate and improve your website's SEO

Analytics Monitoring
Basic SEO and PPC
Content Creation
Social Media Management

HubSpot Academy

05/2022

HubSpot Digital Advertising 101 How to Develop a Winning Online

Advanced Content Marketing
Brand Development and Management
Digital Advertising and Retargeting
SEO and SEM Strategies

HubSpot Academy

05/2022

HubSpot Inbound Marketing Course

Customer Insights and Segmentation
Leadership in Marketing Innovation
Marketing Strategy and Planning

HubSpot Academy

05/2022

Videos

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