Tyler

- Enhanced customer service by accurate and timely responses to customers queries and recommendations to supervisors based on high-level product knowledge.

- Executed coordinated promotional campaigns for seasonal sales events with a budget of $325,000.000 JMD annually.

- Work with the sales and marketing team to come up with unique strategies to market 300 products offered.

- Enhanced customer service by accurate and timely responses to customers queries and recommendations to supervisors based on high-level product knowledge with an email response rate of over 100+ per day.

- Interacting with customers and other stakeholders via the company’s social media accounts with an engagement tally of 75 contacts per day.

- Using social media marketing tools to create over 30 posts and maintain the company’s brand.

- Generated card sales of up to $150,000 JMD per day.

- Coordinated promotional campaigns for seasonal sales events with a budget of $125,000.00 JMD per quarter.

- Coordinate with other team members and departments to optimize the sales effort.

UNICOMER JAMAICA - Collections/Call Centre Agent Aug 2016 - Dec 2016

- Reduced accounts receivable up to $2 million JMD monthly by persuading up to 150+ customers to address their arrears.

- Preserved good customer relations by tactfully reminding customers of their outstanding balances.

- Responded to customer queries with quality information and timeliness, based on strong product knowledge.

Develop and execute digital marketing strategies to increase website traffic, brand visibility, and online conversions across multiple platforms including search engines, social media, and email campaigns.

Manage and optimize website performance by implementing SEO best practices, analyzing user behavior, and improving content structure to enhance engagement and lead generation.

Plan, launch, and monitor paid advertising campaigns (Google Ads, social media ads, etc.), tracking performance metrics and adjusting strategies to maximize return on investment.

Analyze marketing data and produce reports using tools such as Google Analytics to evaluate campaign effectiveness and provide actionable recommendations for business growth.

Led the end-to-end development of web products, defining product strategy, roadmaps, and feature requirements to align with client business goals.

Coordinated cross-functional teams including designers, developers, and stakeholders, to deliver high-quality web solutions on schedule.

Conducted user research, market analysis, and performance tracking to optimize product features and improve user experience.

Managed product backlogs, prioritized tasks, and ensured continuous improvement through agile methodologies and data-driven decision-making.